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Windows 7: Windows only sees part of external USB drive.

29 Apr 2010   #1
Halfbaked

Windows 7 Pro x64
 
 
Windows only sees part of external USB drive.

I have a new 1 Tb. Western Digital hard drive in a Rosewill USB/eSATA enclosure that I want to use for back up.
When I turn on the enclosures power switch I see an icon in the taskbar and when I hover the mouse pointer over it it says 'Safely remove hardware and eject media'.
However, when I right click on it I get a box that says 'Open device and printers'.
I click on that and the Device and Printers page opens but is empty. I have tried to find the USB device but it doesn't show up anywhere.
I'm worried that I can damage my motherboard or back up drive if I just keep turning the power off.
Any ideas?
Thanks.
Halfbaked


My System SpecsSystem Spec
.
30 Apr 2010   #2
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Did you ever initialize and format that drive? If not, you won't see it.
My System SpecsSystem Spec
30 Apr 2010   #3
Halfbaked

Windows 7 Pro x64
 
 

Yes and Yes.
I see the drive when I go to Computer>Open.
But I don't see the USB eject .
Thanks.
My System SpecsSystem Spec
.

30 Apr 2010   #4
baarod

El Capitan / Windows 10
 
 

Quote   Quote: Originally Posted by Halfbaked View Post
Yes and Yes.
I see the drive when I go to Computer>Open.
But I don't see the USB eject .
Thanks.
Excuse me? Open the drive and right click for properties. Take a screen shot and get back to me... Seems odd
My System SpecsSystem Spec
30 Apr 2010   #5
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by Halfbaked View Post
I have a new 1 Tb. Western Digital hard drive in a Rosewill USB/eSATA enclosure that I want to use for back up.
Is it USB or eSATA connected??
My System SpecsSystem Spec
30 Apr 2010   #6
Halfbaked

Windows 7 Pro x64
 
 

-screenshot.jpg

I hope this is what you were asking for.

The drive is connected via USB until I can find out why it doesn't work with eSATA.
Thanks.
Halfbaked

edit:
This I just noticed. Not only is the external drive not showing up in Devices and Printers, but neither is my printer, which is turned on and works.
As for the external drive, when I turn it on I get the icon in the taskbar for Safely Remove....Thanks.

-devicesandprinters.jpg


My System SpecsSystem Spec
01 May 2010   #7
Halfbaked

Windows 7 Pro x64
 
 

"As for the external drive, when I turn it on I get the icon in the taskbar for Safely Remove..."

I think I should have also stated that the problem still exists.
I have always been able to see the icon in the task bar when I turn on the external drive, via USB, but when I click on it I am not given the option of safely ejecting the drive.
This is what I need help with.
Halfbaked.
My System SpecsSystem Spec
02 May 2010   #8
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Check your motherboard manual and then the settings in BIOS.

Are you using IDE or SATA, this will affect the eSATA issue. It will need to be in AHCI or RAID, to allow hot swap, so you can safely remove the external.
It's also depending on your MOBO functionality.

Same thing happened to me, it was IDE mode, had to switch to AHCI or RAID for it to hot swap.

Is your eSATA port on a separate controller?
Connected directly to the board SATA port?

There is a program called Hot Swap that looks and acts like the MS Safely Remove Hardware function. It will enable you to remove any hardware while the system is still running. Haven't tried it in IDE mode. Let me know if you want to try it.

The USB, I think, should be in legacy setting.
Will try to confirm next time I re-boot.
My System SpecsSystem Spec
03 May 2010   #9
Halfbaked

Windows 7 Pro x64
 
 

Dave 76,
Thanks for your help.
Reading your post gave me an idea.
I tried an old thumb drive and the eject heading showed up.
Installed then uninstalled Panda Vaccine then again tried the USB backup hard drive and the 'eject' was there. Apparently it doesn't play well with left over remnants of Panda Vaccine.
As for the eSATA, the problem seems to be a loose connector in the header of my Coolermaster Sniper. I'll try to fix that tomorrow and will post results.
Thanks again.
H

I just tried the Hot Swap you mentioned but it only supports x32.
Couldn't find the right program for x64.
H
My System SpecsSystem Spec
03 May 2010   #10
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Glad it helped.

Hot Swap works perfectly on my Win7 64bit OS.

Run it and see if it's working.

If you use it everyday you can set it up as a task to start at login.

I just run mine when I need it. Had it set up as a task for a while, but disabled it.
My System SpecsSystem Spec
Reply

 Windows only sees part of external USB drive.




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