Yesterday, when i installed the Kaspersky on my Compaq CQ40-619TU. It wasn't success, and then i don't know what happened my notebook restarted and the touchpad and usb mouse also just simply stop working.
When i check on the driver, it's still saying "This device is working properly".
PLS help me solve this problem.
Welcome!
Rest assured, if anyone posts in this thread, it will be to help you.
I suggest a system restore to get to a point before the troubles.
Then try installing Kaspersky again. If the problem happens again, do another system restore, and install Microsoft Security Essentials instead.
Jonathan_King, Thanks for ur Quote.
I'v tried System restore, and it not working either. and i also installed Microsoft Security Essentials, but the problem still there.
Do you have another suggestion. I'm a little panic now.
Just out of curiosity, how did you check the driver status without the use of a pointing device? Did you use the keyboard?
Try uninstalling the drivers in Device Manager, and remove any Pointing Device programs you may have installed in Programs and Features.
Yes i used the keyboard. And thanks for your advice, i solved it yesterday. I try to installed Kaspersky again and use the trial version then update the Kaspersky. Then the problem was solved. Thanks again Jonathan_king.
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