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Windows 7: Can't clear printer que


31 May 2010   #1

Windows 7
 
 
Can't clear printer que

Good Evening

I am having a problem with my printer and the printing que.
I have a document that I can't get to delete from the printer que. I have tried to go to the printer properties and delete the document but all that happens is it changes from printing to deleting and it stops there. I have also tried going to the administrative function in the control panel and then going to the services section. Then I go to the print spooler and right click and then click off restart. This still does nothing. I have tried to power down the computer in hopes that the print job would be deleted but when I do this when the computer starts back up it prints the document again and it still shows stuck in the print que. I also have tried deleting the printer and drivers using the uninstall function in the control panel but when I try to do this it says there is a print job printing and that needs to finish before I can delete the printer and drivers.
I am at a loss as to what to do here
Any ideas?

I am running a Lexmark X5650 for a printer
For my computer I have a ZT systems CPU
Intel Celeron Processor
E3300 @ 2.5 GHZ
2 GB RAM
64 bit Operating System

Thanks in advance

My System SpecsSystem Spec
.

31 May 2010   #2
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello OC, and welcome to Seven Forums.



This may be able to help you clear the printer spool

Print Spooler Queue - Clear and Reset


Hope this helps,
Shawn
My System SpecsSystem Spec
31 May 2010   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome to the forum, I would try the suggestion given, here.

Untried by me. Do not know its value or safety
Cannot Delete Print Jobs Queue in Spooler – Use Stalled Printer Repair*|*Internet Security Blog Since it is untried, use this last and make system restore point, first.

This
Printing problems and printing errors

or the several here:

Print Jobs- stuck/won't cancel/won't delete !!!!

Did not know you were there, while typing Brink. Hope one of us can help.
My System SpecsSystem Spec
.


04 Jun 2010   #4

Windows 7
 
 

Thanks for your pointers
Brink I was able to get things cleared up using your suggestion
Thanks again
oc1997
My System SpecsSystem Spec
05 Jun 2010   #5
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

You're most welcome OC. I'm happy to hear that you got it cleared.
My System SpecsSystem Spec
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 Can't clear printer que




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