New
#1
Can't clear printer que
Good Evening
I am having a problem with my printer and the printing que.
I have a document that I can't get to delete from the printer que. I have tried to go to the printer properties and delete the document but all that happens is it changes from printing to deleting and it stops there. I have also tried going to the administrative function in the control panel and then going to the services section. Then I go to the print spooler and right click and then click off restart. This still does nothing. I have tried to power down the computer in hopes that the print job would be deleted but when I do this when the computer starts back up it prints the document again and it still shows stuck in the print que. I also have tried deleting the printer and drivers using the uninstall function in the control panel but when I try to do this it says there is a print job printing and that needs to finish before I can delete the printer and drivers.
I am at a loss as to what to do here
Any ideas?
I am running a Lexmark X5650 for a printer
For my computer I have a ZT systems CPU
Intel Celeron Processor
E3300 @ 2.5 GHZ
2 GB RAM
64 bit Operating System
Thanks in advance