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Windows 7: problem


02 Jun 2010   #1

Window 7 x64
 
 
problem

can't install the driver for hp laserjet p1009. help plz


My System SpecsSystem Spec
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02 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome to the Forum

Tell us what you did to install and we may be able to help.
My System SpecsSystem Spec
02 Jun 2010   #3

64-bit Windows 8.1 Pro
 
 

Here is the download page for your driver .. Drivers
My System SpecsSystem Spec
.


02 Jun 2010   #4

Window 7 x64
 
 

i downloaded the driver for windows 7 x64 and the installation was prociding for 2 hours, i supposed that this isn't right and finish the process.
i tried to update the driver through the device properties and i get the message "windows was unable to install your HP..."
My System SpecsSystem Spec
02 Jun 2010   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Make sure that the driver and all remnants are removed, then use the link as given by Tews to download. Tell us what happens.
My System SpecsSystem Spec
02 Jun 2010   #6

Window 7 x64
 
 

at the device driver details says:

No driver files are required or have been loaded for this device.

i suppose there isn't any driver installed and the drivers i tried to install was from that page http://h20000.www2.hp.com/bizsupport...riesId=3802511

the windows 7 (64-bit)

i tried it twice, the first time it took about 30 minutes and i ended it
today i left the installation to proced for 2 hours
My System SpecsSystem Spec
02 Jun 2010   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

You went to the site provided by Tews?
My System SpecsSystem Spec
02 Jun 2010   #8

Window 7 x64
 
 

Quote   Quote: Originally Posted by richc46 View Post
You went to the site provided by Tews?
yes, those are the drivers i have the problem with
My System SpecsSystem Spec
02 Jun 2010   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I will help you. I have an HP printer and had no problems

First lets be sure we agree on the correct driver.

Give me all the required information about your printer model etc.

Tell me what OS you have and the platform (32 or 64). I know that you gave some of this already, but lets start from scratch. We do not know where the mistake was made.
My System SpecsSystem Spec
02 Jun 2010   #10

Window 7 x64
 
 

Printer: HP LaserJet P1009
OS: Windows 7 Ultimate (x64)
My System SpecsSystem Spec
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