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Windows 7: Totally remove a printer?


09 Jun 2010   #1

Windows 7
 
 
Totally remove a printer?

How do I get Windows 7 32-bit to stop displaying at Devices & Printers, an HP Deskjet 1500 series printer (D1520) which I no longer have? When I right-click the icon and choose "Remove Device", it disappears but then later reappears, although the icon is blurred or dulled. The printer is not connected to the laptop by USB cable or in any other way, and has not been for several days. At Add/Remove Programs, there is no HP program listed. At Start's All Programs menu, there is no mention of HP. I believe the driver is hpd1500t.gpd. A search for that file does not find it. At c:/windows/sxs there are a lot of gpd files, but not that one. Autoruns does not show any HP files at logon, but at the Drivers tab there is c:\windows\system32\drivers\hpsamd.sys. I unchecked that, and then restarted the computer, but the printer reappeared at Devices & Printers. (What is hpsamd.sys? Is it okay to leave it unchecked at Autoruns>Drivers anyway? I have no HP devices -- no printers, no handhelds, etc.) I suppose it doesn't matter if the printer appears at Devices & Printers, but having removed it, I guess I'd like it to appear removed. Thank you.

My System SpecsSystem Spec
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09 Jun 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Welcome

Possibly the driver is not fully unistalled. If you have uninstalled the driver make sure that it is done so fully with this
Guru3D - Driver Sweeper (Setup) download from Guru3D.com

Always make a system restore point first and check for virus before downloading anything.
My System SpecsSystem Spec
09 Jun 2010   #3
NoN

Windows 7 Professional SP1 - x64
 
 

Quote   Quote: Originally Posted by stefanmaine View Post
How do I get Windows 7 32-bit to stop displaying at Devices & Printers, an HP Deskjet 1500 series printer (D1520) which I no longer have? When I right-click the icon and choose "Remove Device", it disappears but then later reappears, although the icon is blurred or dulled. The printer is not connected to the laptop by USB cable or in any other way, and has not been for several days. At Add/Remove Programs, there is no HP program listed. At Start's All Programs menu, there is no mention of HP. I believe the driver is hpd1500t.gpd. A search for that file does not find it. At c:/windows/sxs there are a lot of gpd files, but not that one. Autoruns does not show any HP files at logon, but at the Drivers tab there is c:\windows\system32\drivers\hpsamd.sys. I unchecked that, and then restarted the computer, but the printer reappeared at Devices & Printers. (What is hpsamd.sys? Is it okay to leave it unchecked at Autoruns>Drivers anyway? I have no HP devices -- no printers, no handhelds, etc.) I suppose it doesn't matter if the printer appears at Devices & Printers, but having removed it, I guess I'd like it to appear removed. Thank you.
Maybe you could have a go in your Control Panel=>DeviceManager=>(Tab Display) Show Hidden Peripherals.

Search & scroll the list in printers then uninstall, keeping or not the Printer pilote driver.

This tutorial might help you:

Device Manager : Hidden Devices
My System SpecsSystem Spec
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09 Jun 2010   #4

Windows 7
 
 

Thank you. Logged in as Administrator, I followed the tutorial, and at Computer Management>System Tools>Device Manager>Printers, with "Show hidden devices" selected, there appears "HP Deskject D1500 series". I right-clicked it, selected "uninstall", and it's still there. Any thoughts? Otherwise I'll just live with it.
My System SpecsSystem Spec
09 Jun 2010   #5

Windows 7 Home Premium 64bit
 
 

I now what I would do IMO........After making a restore point...
Install software for HP deskjet 1500 series. Then reboot. Use Revo Uninstall Pro (free) and try removing it that way.
There also may be a registry key that is lingering somewhere in regedit BUT I wouldn't go there and mess with it.
Just close your eyes and ignore it if the above install and have Revo remove it doesn't work.
Keep us posted on your efforts.
There is a member here who is a printer tech and I will get back to you with his name.

The member's name is
OSHOLT who specializes in printers.
My System SpecsSystem Spec
09 Jun 2010   #6

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

This issue is a douzie and something I've battled with before.

You will notice that when you delete a device from devices and printers and then add a printer of the same name as the one just deleted it won't let you because the printer actually hasn't been deleted at all, thus why it comes back.

One thing you might try is putting in the driver disk for your printer and run the installer which will attempt to remove both the driver and possibley the printer, sometimes it doesn't though but the driver will be gone.

If you've lost the disk you can get the installer from HP Deskjet D1520 Printer - HP Customer Care (United States - English).

Once you have restarted once after doing this and deleted the printer again it should now be completely gone as well as the driver.

Another thing you could try if this doesn't work is to delete the printer with elivated privilages by right clicking on the icon and selecting run as Administrator then deleting it.

I hope one of these techniques works for you, they usually do for me.

Thank you the Howling Wolves for your praise but I'm not a be all and end all Guru, sure I have a fair bit of expierience but it's with a fairly limited market (and some of the situations that come up on here aren't even possible in my neck of the woods ).
It's like all problems with computers, you find out what works and what doesn't after a couple of goes and from there on it's just a set list, my most used one on here is try a System Restore, if that doesn't work try a repair install. Thanks again for your kind words.


Oli
My System SpecsSystem Spec
09 Jun 2010   #7
NoN

Windows 7 Professional SP1 - x64
 
 

Quote   Quote: Originally Posted by stefanmaine View Post
Thank you. Logged in as Administrator, I followed the tutorial, and at Computer Management>System Tools>Device Manager>Printers, with "Show hidden devices" selected, there appears "HP Deskject D1500 series". I right-clicked it, selected "uninstall", and it's still there. Any thoughts? Otherwise I'll just live with it.
You could have a look in the registry if your printer is still there. In case you have uninstall in the Device Manager, some keys might be left (delete the key with the named printer):

Therefore In Start Menu=>Run Command=>(Type) regedit=>(open command prompt) Yes.


Attached Thumbnails
Totally remove a printer?-capture.png  
My System SpecsSystem Spec
10 Jun 2010   #8

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

Quote   Quote: Originally Posted by NoN View Post
Quote   Quote: Originally Posted by stefanmaine View Post
Thank you. Logged in as Administrator, I followed the tutorial, and at Computer Management>System Tools>Device Manager>Printers, with "Show hidden devices" selected, there appears "HP Deskject D1500 series". I right-clicked it, selected "uninstall", and it's still there. Any thoughts? Otherwise I'll just live with it.
You could have a look in the registry if your printer is still there. In case you have unistall in the Device Manager some keys might be left (delete the key with the named printer):

Therefore In Start Menu=>Run Command=>(Type) regedit=>(open command prompt) Yes.
Be sure to make a registry backup using a System Restore before making any manual registry changes and preferably a full system backup too.

Oli
My System SpecsSystem Spec
10 Jun 2010   #9

Windows 7
 
 

Nothing worked. So after creating a Restore Point (how would I do a full system backup?), I opened the Registry as suggested, and here is what I found (I don't know how to insert a graphic into this reply window):

http://www.eastbrookwind.org/regedit.gif

There was no mention of HP in any of the other folders under Printers, just here at Settings, where it appears twice.
My System SpecsSystem Spec
10 Jun 2010   #10

Windows 7 Profesional x86, Mac OS X 10.6 Snow Leopard
 
 

If you've found the correct printer and there's no ambiguous signs then go ahead and delete it as long as you've got your restore point, I wouldn't worry about backing up too much this time.

If you don't already make regular system backups I recommend you start, you wouldn't believe how many problems they solve and how many people come to us about corrupted HDDs and they haven't EVER backed up their PC.

They really are life savers and an ABSOLUTE NECESSITY in a business environment.

Would you trust leaving all your work on the table next to the shredder when the cleaners come in, of course not you'd make a copy if you were going to leave it anywhere near there and the same applies to computers.

One of the built in ways to do a backup is to do a system image backup to an external drive or if none are available partition. Doing this once a week will usually suffice and deleting older ones as you go is fine if you have no use for them.

Oli
My System SpecsSystem Spec
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 Totally remove a printer?




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