DVD RW problem

mwaltaf said:

Adrian I'm going to ask a stupid question, "how would I do this".

No such thing as a stupid question, stand by while I make a tutoriol for everyone.

Windows 7 has a useful tool to burn any type of data/music file onto a RW disk with an installed optical drive. We are trying to narrow down this issue because the possibility of hardware failure seems un-likely! Since Windows 7 does see a disk in the drive our next test will determine if Nero is the issue.
Walt, if you have Itunes you may want to consider trying to copy a music disk by copying some music if you have an Itunes music library.
If not we will attempt to burn any type of data you select onto a removable media disk blank loaded into your RW optical drive.
Attached is a screenshot for you to review, keep in mind that using windows exporer is the same as copying any file onto a HDD.
So here is the screenshot for you to review.
Also you can consult the help feature in your Pc with Windows 7.

Attached are 4 images walking thru easy steps on using the burn feature using windows 7, they start with the image: burn_1 thru burn_4.

mwaltaf said:

When I double click DVD/CD-RW drive the window appears asking me how I want to use this disk. Like a USB flash drive is marked and I cannot choose the other "With a CD/DVD player. Also on the top of the window where you can see the progress of the request it doesn't stop and the circle which use to be an hourglass doesn't go off.

Ok then we have a little more to go on.
You installed a new hard drive?

Can you give me your Motherboard Manufacturer and model please?

mwaltaf said:

Did not install a new driver. I did add an external drive. Motherboard is a Dell, model OFF049.

Ok thanks, I'm suspecting we need to update the chipset.
Let me check the dell support page. Be back soon.

Can you see the service Tag?