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Windows 7: Logitech Orbit AF webcam Crashes my computer

15 Jun 2010   #1
Icewing726

windows 7 Professional
 
 
Logitech Orbit AF webcam Crashes my computer

I recently bought a webcam (logitech orbit af) for my deployment. I installed it using the software it came with and plugged it in. Once i appeared on the screen 5 seconds passed before the computer BSOD'd stating IRQL_NOT_LESS_THAN_OR_EQUAL. The computer restarted and the webcam did its auto rotation down and to the left and back to center crashing the computer in the process. I finally got it to work by closing its software and letting the comp run for a while but thats only a temp fix that works 25% of the time. If the computer restarts its back to square one. On occasion teh webcam will still crash the computer even after its worked fine for a little bit. Im really hoping someone can help me with this problem. Returning isnt an option for another 5 months.

Attached are two of the many dump files if you need more let me know.


My System SpecsSystem Spec
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15 Jun 2010   #2
Icewing726

windows 7 Professional
 
 

the files didnt seem to attach so ill try again


Attached Files
File Type: zip 061510-29125-01.zip (67.1 KB, 55 views)
My System SpecsSystem Spec
15 Jun 2010   #3
stormy13
Microsoft MVP

Win 7 Ultimate x64
 
 

You tried it with the latest Windows 7 driver for it?

QuickCam® Orbit AF
My System SpecsSystem Spec
.

15 Jun 2010   #4
Tews

64-bit Windows 8.1 Pro
 
 

Your .dmp files ( both ) blame sptd.sys as the reason for your crash... Try removing any CD virtualization programs such as Daemon Tools and Alcohol 120%. They use a driver, found in your dmp, sptd.sys, that is notorious for causing BSODs. Use this SPTD uninstaller when you're done: DuplexSecure - Downloads ...


Code:
SYMBOL_STACK_INDEX:  c

SYMBOL_NAME:  sptd+424ce

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: sptd

IMAGE_NAME:  sptd.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ad24632

FAILURE_BUCKET_ID:  X64_0xA_VRF_sptd+424ce

BUCKET_ID:  X64_0xA_VRF_sptd+424ce
My System SpecsSystem Spec
15 Jun 2010   #5
Icewing726

windows 7 Professional
 
 

Just to throw this out there daemon tools has been on my computer for months before i bought this webcam with 0 problems. The crashes started within 5 seconds of my plugging the usb in for the webcam. Maybe the webcam is screwing up when daemon tools is running at the same time?

EDIT: and as far as I know the drivers are up to date the camera says all its drivers are as well.
My System SpecsSystem Spec
16 Jun 2010   #6
Tews

64-bit Windows 8.1 Pro
 
 

Im just telling you what the .dmp file says ...
My System SpecsSystem Spec
31 Aug 2010   #7
DJROD

Windows 7 Ultimate 64 bit
 
 

My bad if im bumping this. But im getting my Orbit AF in the mail tomorrow. ALOT of people have used this with Windows 7 already with no peoblems. You CAN'T use the disc that came with the cam. Its old. Download the newest software thats on the site. Matter of fact...they just recently updated the software on Aug 10th 2010...to the latest Windows 7 software. So all should be good after that.
My System SpecsSystem Spec
28 Nov 2010   #8
WonderDoug

Windows 7 Ultimate x64
 
 

I had this problem occur within the last few weeks. The data about Virtual CD led me to look at Western Digital software (Every USB disk drive has a virtual CD?). I un-installed WD SmartWare and (wow) the problem disappeared. In fact I just plugged in the Orbit while typing this message.

The link from Tews for uninstalling sptd.sys is a download (install) which I haven't done. Not necessary?

I guess I'll find out later the effect on my USB drive usage.
My System SpecsSystem Spec
28 Nov 2010   #9
Hondajt

Windows 7 Ultimate x64 Steve Ballmer Edition
 
 

I was having issues with the Nvidia drivers from my video card clashin with the program software that came with it (not the drivers). It was very frustrating. Uninstall the the Logitech programs, and leave just the drivers, then try it?
My System SpecsSystem Spec
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 Logitech Orbit AF webcam Crashes my computer




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