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Windows 7: keyboard doesn't work after program installs


23 Jun 2010   #1
vicvic

windows 7 Home premium 32 bit
 
 
keyboard doesn't work after program installs

Hi all

I have just reinstalled my girlfriends Dell. I am having a problem where every time i install any program eg itunes or drivers. The computer keyboard stops working until i enter safemode.

Any ideas how i might be able to fix the problem.

the computer is a Inspiron 1545

cheers


My System SpecsSystem Spec
23 Jun 2010   #2
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Update motherboard drivers, and try sfc /scannow from an elevated command prompt.

~Lordbob
My System SpecsSystem Spec
23 Jun 2010   #3
vicvic

windows 7 Home premium 32 bit
 
 

in the process of updating drivers - still in download stage.

I tried sfc /scannow and the keyboard didn't work after a restart and had to enter safemode.

Dell doesn't have the a keyboard driver listed on there website. Could i just uninstall the driver and let it update.
My System SpecsSystem Spec
23 Jun 2010   #4
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

USB or PS/2 keyboard?

~Lordbob
My System SpecsSystem Spec
23 Jun 2010   #5
vicvic

windows 7 Home premium 32 bit
 
 

laptop - under device manager it saids that it is a standard PS/2 keyboard
My System SpecsSystem Spec
23 Jun 2010   #6
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Oh, its a laptop?

I am going to recommend a repair install.

~Lordbob
My System SpecsSystem Spec
23 Jun 2010   #7
vicvic

windows 7 Home premium 32 bit
 
 

Just did a repair start

still playing up running another sfc /scannow while the keyboard isn't working to see what happens
My System SpecsSystem Spec
23 Jun 2010   #8
vicvic

windows 7 Home premium 32 bit
 
 

I might just ring dell tomorrow to get some disks of them. Might be a buggie recovery panel.

thanks for your help
My System SpecsSystem Spec
23 Jun 2010   #9
vicvic

windows 7 Home premium 32 bit
 
 

worked out what the issue is

I had stopped a couple of dell programs from auto running. This seem to stop the keyboard. I have turned them back on and the issue has gone
My System SpecsSystem Spec
23 Jun 2010   #10
Lordbob75

Windows 7 Ultimate x64, Mint 9
 
 

Quote   Quote: Originally Posted by vicvic View Post
worked out what the issue is

I had stopped a couple of dell programs from auto running. This seem to stop the keyboard. I have turned them back on and the issue has gone
Ah, so you turned off the keyboard driver. Yeah, that would do it...

~Lordbob
My System SpecsSystem Spec
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 keyboard doesn't work after program installs




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