Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer sees DVD drive but not disk

26 Jun 2010   #1
dbish

Win 7 Home
 
 
Computer sees DVD drive but not disk

I have a mysterious problem with my DVD drive. I bought a new Gateway Win 7 computer in April. It came with a Hitachi DVD burner on drive D (which my research has since found is not a very good drive.) Initially the drive worked but over the last two months it has generally lost the ability to recognize a disk. Gateway support led me through the usual (delete low/high filter registry entries, uninstall and let Windows reset the default driver stack, etc). Finally they suggested to take the computer back to day one (restore). I have had to solve lots of non-DVD issues (virtual XP machine, tough legacy programs to install, etc) so I do not want to go all the way to ground zero.

So, next step I pulled the DVD drive and installed two new Lite-On DVDs (I have always had good luck with Lite-On brand).

Now for the weird stuff:
Device manager finds both drives with no errors (Drive D and E). Windows Explorer finds both drives. Computer Management/Disk Management applet finds both drives. The applet description for both is DVD-online-Healthy (Primary Partition). Microsofts Automated Troubleshooting Services web program finds no errors.

Yet, I have a movie DVD in both drives. Drive D does not report a disk. When I load a movie viewing program and tell it to look in Drive D the computer reports drive empty, opens the drive and says to put a disk in the "empty drive".

Drive E on the other hand (also brand new, same driver as D) works perfectly. Plays movies, shows disk in drive, shows what portion of disk is full vs empty.

So, does anybody have an idea of why the computer sees the drive but not the disk? Fixes?


My System SpecsSystem Spec
.
26 Jun 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by dbish View Post
I have a mysterious problem with my DVD drive. I bought a new Gateway Win 7 computer in April. It came with a Hitachi DVD burner on drive D (which my research has since found is not a very good drive.) Initially the drive worked but over the last two months it has generally lost the ability to recognize a disk. Gateway support led me through the usual (delete low/high filter registry entries, uninstall and let Windows reset the default driver stack, etc). Finally they suggested to take the computer back to day one (restore). I have had to solve lots of non-DVD issues (virtual XP machine, tough legacy programs to install, etc) so I do not want to go all the way to ground zero.

So, next step I pulled the DVD drive and installed two new Lite-On DVDs (I have always had good luck with Lite-On brand).

Now for the weird stuff:
Device manager finds both drives with no errors (Drive D and E). Windows Explorer finds both drives. Computer Management/Disk Management applet finds both drives. The applet description for both is DVD-online-Healthy (Primary Partition). Microsofts Automated Troubleshooting Services web program finds no errors.

Yet, I have a movie DVD in both drives. Drive D does not report a disk. When I load a movie viewing program and tell it to look in Drive D the computer reports drive empty, opens the drive and says to put a disk in the "empty drive".

Drive E on the other hand (also brand new, same driver as D) works perfectly. Plays movies, shows disk in drive, shows what portion of disk is full vs empty.

So, does anybody have an idea of why the computer sees the drive but not the disk? Fixes?

Probably the media. were the movies burned on the old dvd player? or were they purchased. Have you tried data dvd's? have you tried in safeboot (to see if another app is conflicting).?

Let us know

Ken
My System SpecsSystem Spec
26 Jun 2010   #3
thefabe

Windows 7 ultimate 64 bit / XP Home sp3
 
 

Some other embers may have some ideas to try but since you have 1 working if it was me I'd RMA the other cause it sounds like you may have just got a bad drive. JMO Fabe
My System SpecsSystem Spec
.

27 Jun 2010   #4
dbish

Win 7 Home
 
 

Reply to thefabe: Your idea makes sense except that these are the exact symptoms that the now discarded Hitachi drive encountered. I think it is not a drive question but a software/setting problem.

Reply to zigzag3143: The media I am using to test are purchased pre-recorded DVDs (NCIS first season).

Interestingly, I had not tried safe mode. I went into safe mode and I saw disks in both drives. Good! I then restarted Windows normal way and now see the disks in both drives.

Can simply going into safe mode reset programs/settings? I had been trying out several freeware DVD player programs and MP3 management/players programs and have uninstalled several that I did not like. Could a poorly written program (long since discarded) cause the error and the going into safe mode reset the problematic setting?

I will keep playing with this but so far so good!
My System SpecsSystem Spec
27 Jun 2010   #5
dbish

Win 7 Home
 
 

P.S. to both thefabe and zigzag3143 - great graphic photos for your online personas!
My System SpecsSystem Spec
24 Jul 2010   #6
dbish

Win 7 Home
 
 

I want to restart this thread. I thought the problem was fixed but find that it is still here. In all my discussion here a disk is a commercially recorded movie DVD.

My description of my problem is that my Drive D does not find a disk in the drive when I insert the disk into a running computer. If I do not explore the disk with Windows Explorer but merely look at all the drives the icon next to Drive D changes to show the disk is inserted. Sometimes (not every time) Windows will pop up a Windows Explorer folder with the drives contents.

Regardless of whether this happens or not when I explore the disk with Windows Explorer or try to use a multimedia app I get a windows box that says please insert disk and the disk in Drive D is ejected. Drive E works without problem.

If, on the other hand, I insert the disk into Drive D and don't try to access it and then reboot the Drive finds the Disk on reboot and all apps (Windows Explorer or multimedia app) work fine.

I tried running the computer in safe mode and Windows Explorer finds the disk in Drive D without problem upon insertion (reboot not needed).

Anybody have any thoughts on this?
My System SpecsSystem Spec
24 Jul 2010   #7
dbish

Win 7 Home
 
 

I appreciate every one's help. I created this reply to change my notification options. Please disregard.
My System SpecsSystem Spec
24 Jul 2010   #9
dbish

Win 7 Home
 
 

Thanks for the links. None helped. I ran the Mats_Run.dvd.exe
tool and it did not find any errors.

The odd thing from my perspective is that the icon next to drive D in Windows explorer shows a disk. The hardware is acknowledging its presence but "loses it" when I try to explore or use. Also, the fact that it works fine in safe mode.
My System SpecsSystem Spec
27 Jul 2010   #10
dbish

Win 7 Home
 
 

I think I have finally figured out this problem (which has been driving me crazy!). I am running Windows 7 with a XP Virtual mode machine running inside to provide operations for legacy apps. I have been trying to run the multimedia apps on the Win 7 machine.

I discovered that the XP Mode virtual machine was claiming my D: drive for itself but the claim is somewhat shaky. So, sometimes the XP machine owned the drive and nothing on Win7 would find the drive (or at least be able to control the drive) - other times the Win7 apps could control the drive.

I cut the XP Virtual mode ties to the D: Drive and it now works without problem on Win7 apps. So, it was not a problem with the DVD drive but something that I had not even considered!

Thanks to everyone for there help!

Dave
My System SpecsSystem Spec
Reply

 Computer sees DVD drive but not disk




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Computer sees new hard drive in System recovery but not is Bios
I replaced my hard drive, when I go to startup repair screen and select computer it shows my new hard, C: with X: labeled as boot, however when I check my BIOS it does not show my new hard drive. Also when I try to boot from hard drive I receive the BOOTMGR missing error, I have tried all of the...
Backup and Restore
hard drive w/ usb adapter- drive shows in disk manager, not computer
I am trying to access files on a hard drive from a different computer which will no longer load the OS. I have connected the hard drive using a usb adapter. When I plug it in, I get a notice that the device is ready to use, but it does not show up in Computer. It is visible in the disk manager....
Hardware & Devices
Media Streaming, computer sees itself?
Hello there :) I just have a quick question for you guys. When i view all media streamng devices on my network from my laptop, and change the view to "All Networks" it seems to see itself, twice, but each entry has a different icon. Why would my laptop see itself as a device to allow...
Network & Sharing
Help please windows Backup sees DVD drive only
Not able to do a backup because windows backup only sees the dvd drive and not 2 other USB drives..therefore I can not backup.. any ideas..drives are showing in device manger etc no probs
Backup and Restore
Windows sees DVD drive, but not the disk
I built my own system (I've done this many times before) and thought I got a quality DVD combo drive - a Plextor sata - and used it to install Windows 7 Professional on my new machine. It was going fine and I last used the drive to install MS Office 2007 Professional's first disk. I restarted the...
Hardware & Devices
Windows 7 Computer Sees LAN but not Internet
Hi there, Just got a new workstation at work with Windows 7. It's the first such computer in our office and we set it up and added it to the network domain today. We can see all the servers and access all the shared network files, but there is no internet connection. I've tried accessing...
Network & Sharing


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 08:25.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App