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Windows 7: Unknown Device

09 Jul 2010   #1
sikm

windows7
 
 
Unknown Device

Device Manager is showing an unknown device and I can't find it.

The Device Instance Path shows: ROOT\LEGACY_CPUZ132\0000 but I can't figure it out.

I do have the Legacy family tree package installed but I can't see how that could be causing the problem.

Any ideas greatly appreciated.

Simon


My System SpecsSystem Spec
.

09 Jul 2010   #2
Bill2

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

Hello,

1) Uninstall that device, then reboot. If new hardware is found, Windows will automatically install the driver or prompt you.

2) Also, download free Malwarebytes and run a scan.
My System SpecsSystem Spec
09 Jul 2010   #3
TimStitt

Windows 7 Ultimate 64 bit
 
 

Hi Sikm,

You can find out exactly what the device is by looking up the Device ID.
  • Open Device Manager and click on the device properties
  • Click on the Details Tab
  • Drop the 'Property' box until you find 'Hardware Id's"
  • You will find some number letter combianations, HID = Hardware ID, VID = Vendor ID, PID = Product ID.
  • In my screen print I've looked up my Logitech Webcam. My PID=0804, My VID = 046D
  • Open the PCIDATABASE website
  • Type your PID where it says device Search and press SEACH, all Devices with that PID show. This is usually enough.
  • If you have multiple Devices, compare the Vendor ID column with your VID

You should now have enough info to search for the drivers for the device.

-Timo


Attached Thumbnails
-logitech-cam-id.jpg  
Attached Images
 
My System SpecsSystem Spec
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09 Jul 2010   #4
sikm

windows7
 
 
Hardware IDs....

....doesn't appear. Container ID, Base Container ID but no Hardware ID
My System SpecsSystem Spec
09 Jul 2010   #5
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by sikm View Post
....doesn't appear. Container ID, Base Container ID but no Hardware ID
Please post a screen print, so I can see what you see.

EDIT - You can use the Snip Tool to easily get a picture then upload it with the attach button on sevenforums.
My System SpecsSystem Spec
09 Jul 2010   #6
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by TimStitt View Post
Hi Sikm,


You can find out exactly what the device is by looking up the Device ID.You should now have enough info to search for the drivers for the device.

-Timo
Fantastic PCI database site!!! Wanted to REP but I must spread it around!
My System SpecsSystem Spec
09 Jul 2010   #7
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
Quote   Quote: Originally Posted by TimStitt View Post
Hi Sikm,


You can find out exactly what the device is by looking up the Device ID.You should now have enough info to search for the drivers for the device.

-Timo
Fantastic PCI database site!!! Wanted to REP but I must spread it around!
You're welcome. It's never led me wrong. Although Sikm might have found a device without a hardware ID, which means it may be a rouge driver and not a device, perhaps for a non-plug and play device..... if so I think I have a plan..... but baby steps first.
My System SpecsSystem Spec
09 Jul 2010   #8
WindowsStar

Windows 7 Enterprise (x64); Windows Server 2008 R2 (x64)
 
 

Quote   Quote: Originally Posted by TimStitt View Post
Quote   Quote: Originally Posted by WindowsStar View Post
Quote   Quote: Originally Posted by TimStitt View Post
Hi Sikm,



You can find out exactly what the device is by looking up the Device ID.You should now have enough info to search for the drivers for the device.

-Timo
Fantastic PCI database site!!! Wanted to REP but I must spread it around!
You're welcome. It's never led me wrong. Although Sikm might have found a device without a hardware ID, which means it is probably not a device, but an installed driver for a non-plug and play device..... if so I think I have a plan..... but baby steps first.
The part the OP has posted "ROOT\...." is a low level driver and there will not be an easy accessible ID. You will not even be able to remove it from the registry without taking permission of the keys first.
My System SpecsSystem Spec
09 Jul 2010   #9
TimStitt

Windows 7 Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by WindowsStar View Post
The part the OP has posted "ROOT\...." is a low level driver and there will not be an easy accessible ID.

@WS - Good Point, I'd kind of skimmed over that and didn't take it in. I like the way you're thinking! Although virus', and Non plug and Play's could be the same.
I'd be tempted to remove the registry entry and see if it repopulates.

@Sikm - It's unlikely its the family tree software. Do you want to remove it? We can always back up the changes before we make it and if it's a legit program that might emulate a legacy device (e.g. Virtual Floppy Drive, WinPcap etc) we can just reinstall.
- Still post he screen print, I want to see what other info it;s showing so that I can look that up.
My System SpecsSystem Spec
09 Jul 2010   #10
sikm

windows7
 
 
Is this...

...the print you wanted? First time I've uploaded an attachment so.... Name:  print.jpg
Views: 67
Size:  44.5 KB


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