Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: the active domain services is currently unavailable


19 Jul 2010   #1

windows 7
 
 
the active domain services is currently unavailable

I have been having problems with my printer since i installed windows 7. It used to be that the printer was the default printer and when i tried to print something it would freeze somewhere between 6%-99% and would not print. I then checked to see that i could still "see" the printer in the 'add device/printer', and i could, but when i deleted the printer from the list i could no longer "see" it. I tried using the disc for the printer but that cannot find it either. When i am in word and go to print and select "add a printer" an error message pops up saying "the active domain services is currently unavailable"


how do i fix this and get my printer to work again?

PS: my room mate is using the same printer with no problems, we both connect wireless


My System SpecsSystem Spec
.

20 Jul 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

It sounds like you have 2 separate problems: The printer would not print, and now, the printer can't be found.

It sounds like you "Removed this Device" from Devices & Printers. That would uninstall the printer and the drivers. You would need to reinstall the printer drivers. Be sure to use the "Network" drivers, if you have that option, to print wireless.

Before you do this you should uninstall all traces of the old printer software and accessories.

Most printers I have installed require you to turn off the printer (disconnect it), install the drivers or software package, then turn the printer on to complete the installation.

I'm guessing that your "can't print" problem was due to an incorrectly installed driver.
My System SpecsSystem Spec
20 Jul 2010   #3

windows 7
 
 

When the printer was uninstalled I used the disc to reinstall it and I got to the point where it tries to find the printer, which it could not. It asked what color the wifi light on the printer was, it was green. It said that the printer could not be found and that and that the only way to install it was manually by finding out what the ip address is, which i do not know how to do.
My System SpecsSystem Spec
.


20 Jul 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

On the printer's control panel you should find a menu that will display the printer's IP address.

But your issue sounds a lot like the wireless connection is bad. Either from the printer to the router or from the computer to the router. Give that a good looking over.

If the wireless signal is good, then go to the printer manufacturers website, look up the specific model of printer, then drill down till you find the "Network Installation Guide" or similar. Download it and go to the troubleshooting section and see what they say there.

I can't express strongly enough the need to uninstall every bit of any past installation when you are dealing with these kinds of issues (install gone bad). You need to attempt the installation again from a clean slate. And follow the installation steps precisely. It can make all the difference.
My System SpecsSystem Spec
20 Jul 2010   #5

windows 7
 
 

ok i completely uninstalled it and used the cd to reinstall it. it installed fine but still wont print it just goes to que and sits there, no pop up saying the percent or anything.

Ive only had this problem since i upgraded from vista to windows 7 if that helps. And my roommates computer which is also wireless prints fine..
My System SpecsSystem Spec
21 Jul 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

Is you roommate running Windows 7? Same version (32bit/64bit)?

Has the printer been added to the Homegroup? Does it have a Network name?

When printing (attempting to), if you open the print icon in the Systray, what does it say about status?

Did you follow these steps:

To add a network, wireless or Bluetooth printer


Before you begin, make sure you know the name of the printer that you want to add. Sometimes the name is displayed on the printer itself. If the name is not on the printer, contact the printer owner or your network administrator to find out the printer's name before following the steps below.

  1. Open Printers by clicking the Start button , clicking Control Panel, clicking Hardware and Sound, and then clicking Printers.
  2. Click Add a printer.
  3. In the Add Printer Wizard, select Add a network, wireless or Bluetooth printer.
  4. In the list of available printers, select the one you want to use, and then click Next. If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.
  5. If prompted, install the printer driver on your computer. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.
  6. Complete the additional steps in the wizard, and then click Finish.

Tips

  • Available printers can include all printers on a network, such as Bluetooth and wireless printers or printers that are plugged into another computer and shared on the network. Make sure that you have permission to use these printers before adding them to the computer. For more information, see What are printer permissions?
  • It's a good idea to print a test page to check if the printer is working correctly. For more information, see Print a test page.
My System SpecsSystem Spec
21 Jul 2010   #7

windows 7
 
 

my roommate is using the same windows as i am (7, 64bit). and like i said it works fine for my roommate..
i have no idea what a systray is
when following those steps it can not find the printer, again..
My System SpecsSystem Spec
21 Jul 2010   #8

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1
 
 

The Systray is the section of your Taskbar next to the clock where icons for running programs appear.

Since you and your roommate are running the same OS and are using the same printer it should be possible to compare the settings on his computer to yours. It's possible you will find that something is different.

If we assume that you have loaded the drivers properly, and the OS still can't "see" the printer, then I would suspect that you will find the differing settings in the Network and Sharing Center, the properties for the printer in "Devices and Printers", or Homegroup.

If the problem is still that the print job freezes, you may be having a problem with the Print Spooler. You can use the SEARCH tab in this forum and search for "Print Spooler". A sample post is here:
Print Spooler
My System SpecsSystem Spec
Reply

 the active domain services is currently unavailable




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 05:04 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33