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Windows 7: Ground Issues?

25 Jul 2010   #1

Windows 7 Ultimate x64
 
 
Ground Issues?

Well, this isn't really Windows 7 related, but more hardware related. I got my brand new Dell Studio XPS 1640 yesterday as a replacement system for my malfunctioning XPS. And...apparently this one has an issue too...a worse issue. If I move the monitor the correct way, the screen colors urn greenish, everything gets blurred. It looks like it's flickering. Colors morph randomly. Blue's become whites, shapes grow out of propertion and change. So I think it could be a wire getting caught in the monitor hinge that I can't see. But also, when this happens, static electricity is emitted from the monitor like a TV. But goes away once I move it around and get it back to normal, and use my hand to take away the electricity (like a tv). What do you think of this?

EDIT: Screenshot:

NORMAL



MESSED UP




My System SpecsSystem Spec
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25 Jul 2010   #2

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by AmuletOfNight View Post
Well, this isn't really Windows 7 related, but more hardware related. I got my brand new Dell Studio XPS 1640 yesterday as a replacement system for my malfunctioning XPS. And...apparently this one has an issue too...a worse issue. If I move the monitor the correct way, the screen colors urn greenish, everything gets blurred. It looks like it's flickering. Colors morph randomly. Blue's become whites, shapes grow out of propertion and change. So I think it could be a wire getting caught in the monitor hinge that I can't see. But also, when this happens, static electricity is emitted from the monitor like a TV. But goes away once I move it around and get it back to normal, and use my hand to take away the electricity (like a tv). What do you think of this?
Yep, sounds like a bad video connection. Since it is new, I would contact them & say you are NOT happy & want a replacement for this one.
My System SpecsSystem Spec
25 Jul 2010   #3

Windows 7 Home Premium 64bit
 
 

I would get on the phone and talk to someone higher up the food chain and complain about the lack of quality control that Dell is lacking.
I think it's time to pack it up and send it back to Dell.
There may be an electrical short in the hinge just as you described.
Stay after them until you are 100% satisfied with your computer.
My System SpecsSystem Spec
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25 Jul 2010   #4

Windows 7 Ultimate x64
 
 

I talked to the manager of the technical support floor yesterday. No compensation, only replacement parts which a tech will have to come install some time this week. They said in the end if they have to, they will replace it again. But for god sakes, I have a company to run and I don't need this :-(
My System SpecsSystem Spec
25 Jul 2010   #5

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by AmuletOfNight View Post
I talked to the manager of the technical support floor yesterday. No compensation, only replacement parts which a tech will have to come install some time this week. They said in the end if they have to, they will replace it again. But for god sakes, I have a company to run and I don't need this :-(
The tech manager gave you the wrong answer.
Call in Monday morning, when all the higher ups are there and keep going up the food chain till you get your problem resolved ASAP.
It's your money so go get it.
The problem today is customer service is not like it used to be. So remind them that Good News(customer service wise) travels slow and Bad New travels at the speed of light.
Tell them to pick one!
My System SpecsSystem Spec
25 Jul 2010   #6

Windows 7 ultimate 64 bit / XP Home sp3
 
 

I agree I wouldn't stop calling till I got someone that can authorize sending me a new unit after all that's what you paid for. Better than that if they can send someone out to fix it they can send somone out with a replacement. I feel your pain hope they get you sorted out to your satifaction. Fabe
My System SpecsSystem Spec
25 Jul 2010   #7

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Dell Hell,

If you paid for it on a credit card, threaten to have your credit card company reverse the charges because of a defective product.

The only Dell's I have are one that friends gave me that don't want then any more, or that I found in thrift stores for $ 9.99
My System SpecsSystem Spec
25 Jul 2010   #8

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by DocBrown View Post
Dell Hell,

If you paid for it on a credit card, threaten to have your credit card company reverse the charges because of a defective product.

The only Dell's I have are one that friends gave me that don't want then any more, or that I found in thrift stores for $ 9.99
Is that possible?
My System SpecsSystem Spec
25 Jul 2010   #9

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by AmuletOfNight View Post
Quote   Quote: Originally Posted by DocBrown View Post
Dell Hell,

If you paid for it on a credit card, threaten to have your credit card company reverse the charges because of a defective product.

The only Dell's I have are one that friends gave me that don't want then any more, or that I found in thrift stores for $ 9.99
Is that possible?

What's possible? To have the credit card company reverse charges....YES!
My System SpecsSystem Spec
25 Jul 2010   #10

Windows 7 Ultimate x64
 
 

Wouldn't that mean that I would have to return it? It's usable, but I don't like problems.
My System SpecsSystem Spec
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