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Windows 7: Factory reset crash error 'Install Windows'


09 Sep 2012   #1
woody5170

Windows 7 Home Premium 32bit.
 
 
Factory reset crash error 'Install Windows'

okay i didnt really know where to put this as its a backup and reset fault but also an installation error and again a crashing error. so i formatted my hardrive and computer completely, ran it back as a factory reset, it was originally okay but the internet explorer refused to work, no internet browser would, but my internet was working as i was able to play a disk installed game online. reccomended by a friend he said the file could be damaged. To let the computer go to factory settings and re install things again. this time the factory reset crashed when it says ''setup is starting services'' and now i get an error everytime i load the computer saying ''Install windows :- the computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ''OK'' to restart the computer, and then restart the installation''. I cant run a reset or anything, repair windows is no longer a F8 option and i cannot run the installation while in safe mode. Any helps much appreciated


My System SpecsSystem Spec
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09 Sep 2012   #2
x BlueRobot

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Have you tried a repair install with the installation disc?

Repair Install

Hope this helps,

Harry
My System SpecsSystem Spec
09 Sep 2012   #3
bassfisher6522

Windows 7 Ultimate 64 bit
 
 

Is this a store bought PC or a custom build? If a retail store purchase, there should be a hidden partition named the D drive and some branded software to restore the computer to factory settings (the day it was first turned on). If a custom build, you should have the OS you purchased on a disk. Just go into the BIOS and change the boot order to CD/DVD drive and load the OS disk and reboot PC. You should get a black screen that says "to to boot from CD/DVD" press any key to continue. Then from there just do a clean install.
My System SpecsSystem Spec
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09 Sep 2012   #4
woody5170

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by x BlueRobot View Post
Have you tried a repair install with the installation disc?

Repair Install

Hope this helps,

Harry
i never recieved a window disk with the computer as it was builtnin but ill have a look into buying one thanks for the help
My System SpecsSystem Spec
09 Sep 2012   #5
woody5170

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by bassfisher6522 View Post
Is this a store bought PC or a custom build? If a retail store purchase, there should be a hidden partition named the D drive and some branded software to restore the computer to factory settings (the day it was first turned on). If a custom build, you should have the OS you purchased on a disk. Just go into the BIOS and change the boot order to CD/DVD drive and load the OS disk and reboot PC. You should get a black screen that says "to to boot from CD/DVD" press any key to continue. Then from there just do a clean install.
it is a store bought computer but how do i access the hidden partition without loading the computer?
My System SpecsSystem Spec
09 Sep 2012   #6
gregrocker
Microsoft MVP

 

If it's already failed then I'd instead get the superior Clean Reinstall - Factory OEM Windows 7.

Everything you need is in the blue link including the installer which you do not need to buy since you own the OS which came preinstalled on the PC for it's life.
My System SpecsSystem Spec
09 Sep 2012   #7
woody5170

Windows 7 Home Premium 32bit.
 
 

Quote   Quote: Originally Posted by gregrocker View Post
If it's already failed however then I'd instead get the superior Clean Reinstall - Factory OEM Windows 7.

Everything you need is in the blue link including the installer which you do not need to buy since you own the OS which came preinstalled on the PC for it's life.
greg your a lifesaver, thank you the computers back up and running i had to get the files off another computer and run them off the disk drive but the clean reinstall fixed it the files were great, and sorry that i forgot the computer model, its my first time on the site, im 18 , panicing a little that i now have to redo a few pages of coursework with a broken computer :') but thank you, ill +rep as soon as i get off the mobile and too the laptop tomorrow, thanks again
My System SpecsSystem Spec
09 Sep 2012   #8
gregrocker
Microsoft MVP

 

Good work, Woody.

Let us know if there are any performance issues. Keep with the tutorial tools and practices to keep a perfect install, with a backup image to use in place of future reinstalls.
My System SpecsSystem Spec
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 Factory reset crash error 'Install Windows'




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