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Windows 7: Black screen on Win 7 Setup


03 Sep 2010   #1

Windows XP Pro SP3
 
 
Black screen on Win 7 Setup

Hello everybody, I am new here and I have a problem with the installation of Windows 7.

I bought a new PC I assembled myself:

- AMD Athlon Phenom II X4 3.2 GHz 64 bits
- 4 GB RAM DDR3 1333MHz Kingston
- Motherboard MSI 770-G45
- ATI Radeon 5770 1GB DDR5 PCIE 2.1
- Samsung SpinPoint 500GB 7200 RPM 16MB SATA II
- LG BlueRay 10X
- Power Supply Unit Corsair 550W (according to their website it should be just ok for this system)
- No overclocking whatsoever

I think it can pretty much run 7.
And I also bought two copies of Windows 7, specifically:

- Windows 7 Professional 64 bits English
- Windows 7 Home Premium 64 bits Finnish

they're absolutely original, I have serial number, hologram sticker and everything.

The computer I am using now is not the aforementioned, is another one on which I run XP Pro SP3.

After I assembled the new PC, I tried installing Win 7 Pro on it, but more or less when it is copying files the screen goes black and apparently the installation stops (it stayed even 5 or more minutes that way and nothing happened).
By "more or less when it is copying" I mean that it may happen while setup shows the list of available disks, or while partitioning, or while copying/expanding setup files (on this topic, I noticed it is blazing fast in formatting over 200GB, and it takes an eye's blink to copy Windows setup files, while when it says that it is expanding it always shows 0% completed and after a brief while screen goes black. Is it normal for it to be that fast?).

- I checked every single connection, unplugged and re-plugged everything, same problem
- I tried to remove anything not strictly necessary, same problem
- yes, my graphics card and monitor support DVI, I tried both DVI and VGA connection, same problem
- I loaded BIOS optimal default settings, same problem
- I tried to install the Finnish version instead, same problem
- I tried to install on a different hard disk, same problem
- I tried to use another DVD player, same problem

Then I tried to install Windows XP, it worked just fine, installed everything and got to the desktop, no problems. I think it definitely means the problem is just with Windows 7. Apparently many others have the same issue, I didn't find a single solution which worked for me.

I found this page, according to which there is some trouble with the graphics driver used during the setup.
So I downloaded the AutoUnattend file, put it on a USB key along with my card's drivers, and infact the setup looks a bit different while doing this (e.g. it asks me which version of Win 7 I am going to install and the graphics is slighlty different). The setup doesn't do anything by itself about the drivers during the installation though (and infact it would go black screen again), so I tried to manually load the drivers from the USB key but the setup said there's no valid driver or something like that.

What I still didn't try:

- Remove one RAM stick so that I would have just 2 GB instead of 4 GB
- Flash the BIOS
- Try with a different monitor (just for the hell of it)
- Try with a different graphics card (I can't, the one I have in the other PC is AGP and my new motherboard doesn't support it)
- Install Windows XP and try to upgrade to 7 from that

Please, please, please, if you have any suggestion (among the above mentioned things or another one), or know what it might be the cause of the problem (I can't swear it's the graphics card) let me know, I am banging my head against a wall with this thing since two days, I hardly ate anything in the meanwhile and I am close to being extremely desperate.
If you have any question please do not hesitate to ask.

As a side note, apparently I bought the exact same MoBo, graphics card, RAM and processor (except that it's faster) than a friend of mine, and he didn't have this troubles during installation (which took place like 6 months ago, so there isn't any chance that his drivers were more up-to-date or something...), which is pretty fishy.

Thank you very much for all you can do.

My System SpecsSystem Spec
.

03 Sep 2010   #2

Windows 7 Ultimate Professional x64
 
 

Hey,
Welcome to Seven Forums. This sounds like a weird issue.
Have you tired another installation disc? Sometimes, an installation disc will be corrupted or scratched, and if it doesnt read right, it could fail, as in your situation.

Try to use another disc and let us know how it goes,
Ben
My System SpecsSystem Spec
03 Sep 2010   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

Joe Derivative,

Follow following tutorial to the letter. Do not get creative or think such and such a step is not necessary in my case.

Clean Install Windows 7
My System SpecsSystem Spec
.


03 Sep 2010   #4

Windows XP Pro SP3
 
 

Quote   Quote: Originally Posted by Neverhavemoney View Post
Hey,
Welcome to Seven Forums. This sounds like a weird issue.
Have you tired another installation disc? Sometimes, an installation disc will be corrupted or scratched, and if it doesnt read right, it could fail, as in your situation.

Try to use another disc and let us know how it goes,
Ben
Like I said I have two different disks - Windows 7 Pro Eng and Windows 7 Home Premium Fin, and I tried them both. I doubt they happen to be both corrupted so that they cause the exact same problem.

EDIT: I forgot to mention this. The screen doesn't just go black, it says "No Signal", just like when it goes in energy saving mode - of course this isn't the case, I shook the mouse, pressed buttons (lights on the keyboard are frozen), nothing happens, plus it's impossible to shut off the case by pressing the power button, which would normally work, I tested this.

Anyway tomorrow I'll try and let you know, thanks.

I'll try to do as karlsnooks said, even though I gave a look to the tutorial and it doesn't really look any different than what I did.
My System SpecsSystem Spec
03 Sep 2010   #5

MS Windows 7 Ultimate SP1 64-bit
 
 

After comleting the procedure given, then your system will function correctly.

Immediately, make a system image backup.

Install your favorite programs one and only one at a time. AFter each one create a System Restore Point.

After about ten installs, assuming all is still working, then once again make a System Image backup.

Keep installing, creating restore points, after a few installs, create a new system image. Keep doing this. You will locate the guilty party.
Backup Complete Computer - Create an Image Backup

When you do this, then simply choose the Create System Image.


Here's link for system restore creation.
System Restore Point - Create

A system restore point is NOT a system image point.

After the clean install then we can address a couple more of your problems.
My System SpecsSystem Spec
04 Sep 2010   #6

Windows XP Pro SP3
 
 

Hello again.

@karlsnooks

The clean install procedure you were talking about wasn't, like I said, any different than what I tried over and over. (It is basically put the dvd in the computer and follow the instructions...)
In case I did not explain myself before, this is a brand new computer, the hard disk empty and unpartitioned.
I have OEM Windows discs, but like the page you linked says, the procedure doesn't differ much than the one with retail versions.

I don't see why you talk about system restore points or system image back-ups, since my problem is that I don't get past the installation and if I ever managed to the point I can do a system image back-up then my problem would be long gone.


Let's come to what I tried today.

I found this page on Microsoft's KB pages, which states basically the same solution I linked in my first post. The problems appears to be that one, and I did exactly like they say in there (the AutoUnattend part) and it didn't work.
I had first tried the two monitors workaround they talk about, and both monitors went black.

One thing which is very fishy is that when that happens the computer freezes to the point that the Reset switch doesn't work. It normally does, as I tried to reset the PC during POST, and then it would reset. I just don't understand what could possibily happen to prevent the Reset button from working.

Next attempt: removed one RAM stick, and also managed to get to advanced options via the F8 key and select resolution 640x480 (which didn't look any different than before, really). Guess what? Black screen.

It actually seems that it is only a matter of time for the black screen to show up - if I am fast enough, then it won't show up before the expanding files phase, otherwise it shows up before, like in the disk formating/partitioning phase.

Remaining options (given that I don't wish to change my hardware) are:

- Try to install Windows XP (which will work just fine), install proper video card drivers on it and try to upgrade to 7. I tried to put the Win 7 DVD in a computer running 32-bits XP, and it says it is not compatible, so I might try on XP 64-bits.

- Flash the BIOS.

- Call Microsoft support.

Comments? Any other suggestion?

EDIT: experimentation going on with safe mode... I'll keep you up to date...
My System SpecsSystem Spec
04 Sep 2010   #7

Windows XP Pro SP3
 
 
Safe mode experimentations

So I did some test with safe mode today.

I refered to this guide.

In safe mode the installation goes through the expanding files step and gets to the end of the installing updates step, after which the computer reboots (which I'll call hereafter the "first reboot")
If I don't do anything, Windows loads and the installation continues with the completing installation phase, the last one, during which the computer hangs and screen goes black, just as usual.

So according to the procedure explained on the page linked above, after the first reboot I entered in safe mode and opened the device manager. Under "Other devices" item there were quite many devices with the yellow triangle and exclamation mark on them.

(note that after every black screen I have to start the installation procedure from the very beginning, because if I try to continue from the point right after the hang up the setup will say that previous installation attempt ended unexpectedly and that it is not possible to continue, have to start over)

First attempt: I disable the graphics card, which is supposed to be the cause of the problem, just like it is told to do on the guide. Restart and try to continue the installation from the completing installation step. Result: hang & black screen.

Second attempt: I disable every single item marked with the yellow triangle and exclamation mark. Reboot & continue installation from the completing installation step. Result: hang & black screen.

Third attempt: using all CD/DVDs I have (motherboard, graphics card, windows) I try to install all of the drivers for the triangle-marked items. I also manage to install the absolutely latest drivers for the graphics card, downloaded from the manufacturer's website.Reboot & continue installation from the completing installation step. Result: hang & black screen.

At this point I don't know anymore what is the problem. I don't know if the cause is among those triangle-marked items or maybe among others too, but I try two last things:

- I get after the first reboot, press F8 and out of curiosity try the last of the menu options, something about allowing the use of drivers which don't have proper signature or something like that. Installation continues from the completing installation step. Result: hang & black screen.

- I get after the first reboot, press F8 and select 640x480 mode. The installation continues and the screen resolution is most definitely not 640x480. Installation continues from the completing installation step. Result: hang & black screen.

I got pretty sick of this. I hope someone has some options to offer... Please...
My System SpecsSystem Spec
04 Sep 2010   #8

Windows 7 Ultimate Professional x64
 
 

Joe,
Try flashing the BIOS. Its worth a shot. If your going to Seven from XP, your BIOS very well could need an update/flash.

Once you do this, try installing seven again. IF it doesnt work, play it safe. Install XP again, since you had it working, and then upgrade to Seven. If you choose, you can do a clean install after you get the Upgrade all set and you should have no problem there. Dont waste your time putting anything on XP. It will be just a temp until you install Seven.

Keep us updated,
Ben

Quote   Quote: Originally Posted by JoeDerivative View Post
Hello again.

@karlsnooks

The clean install procedure you were talking about wasn't, like I said, any different than what I tried over and over. (It is basically put the dvd in the computer and follow the instructions...)
In case I did not explain myself before, this is a brand new computer, the hard disk empty and unpartitioned.
I have OEM Windows discs, but like the page you linked says, the procedure doesn't differ much than the one with retail versions.

I don't see why you talk about system restore points or system image back-ups, since my problem is that I don't get past the installation and if I ever managed to the point I can do a system image back-up then my problem would be long gone.


Let's come to what I tried today.

I found this page on Microsoft's KB pages, which states basically the same solution I linked in my first post. The problems appears to be that one, and I did exactly like they say in there (the AutoUnattend part) and it didn't work.
I had first tried the two monitors workaround they talk about, and both monitors went black.

One thing which is very fishy is that when that happens the computer freezes to the point that the Reset switch doesn't work. It normally does, as I tried to reset the PC during POST, and then it would reset. I just don't understand what could possibily happen to prevent the Reset button from working.

Next attempt: removed one RAM stick, and also managed to get to advanced options via the F8 key and select resolution 640x480 (which didn't look any different than before, really). Guess what? Black screen.

It actually seems that it is only a matter of time for the black screen to show up - if I am fast enough, then it won't show up before the expanding files phase, otherwise it shows up before, like in the disk formating/partitioning phase.

Remaining options (given that I don't wish to change my hardware) are:

- Try to install Windows XP (which will work just fine), install proper video card drivers on it and try to upgrade to 7. I tried to put the Win 7 DVD in a computer running 32-bits XP, and it says it is not compatible, so I might try on XP 64-bits.

- Flash the BIOS.

- Call Microsoft support.

Comments? Any other suggestion?

EDIT: experimentation going on with safe mode... I'll keep you up to date...
My System SpecsSystem Spec
05 Sep 2010   #9

Windows XP Pro SP3
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Removing all but 2gb of RAM should be one of the first troubleshooting steps.
Done before. Hang & black screen.

Quote:
You say you also held off on flashing the BIOS, so is there a newer BIOS version update? Install it even if you have to install XP to safely do so. Then try running installer from XP.
Sorry, but I'd rather keep it as the last chance after I'll have phoned to Microsoft and they'll have said that they have absolutely no clue about what's going on.

Quote:
Set the SATA controller in BIOS setup to AHCI first to try install, then IDE. Unplug all other HD's and USB connections.
Done, hang & black screen. Actually the item wasn't really "SATA controller", the only item which had the AHCI option was "RAID". I mean that there's this main item called RAID, which has three options, AHCI, IDE and RAID (yes, the third option is named exactly like the main item). The default was IDE.

Quote:
When you disabled graphics card, you'd need to default to onboard graphics chip in BIOS. Do you have one?
I don't have an integrated graphics card.

Quote:
Have you tried reinstalling graphics card?
Do you mean physically unplug and replug it? Done, hang & black screen.

Quote:
Next try unzipping and then loading video card driver into installer at "Where do you want to Install Windows?" screen. I just confirmed I could load mine in along with USB wireless and sound drivers, so it can be done. Browse every unzipped file until it picks it up. If it fails, try loading other drivers for your rig to figure out how to make it work. In fact you might want to load all the ones which were in error in Device Manager when you had a look.
Sorry but I am not sure about this. At the very beginning of this problem I tried that, and when I clicked "Load drivers" the message which popped up said clearly that I was supposed to load drivers for the hard drive, and infact when I picked up the drivers for the graphic card from the original manufacturer CD the system said that they canot be installed (no surprise, would you install graphic drivers for an hard disk...). I also tried to install the SATA controller's drivers according to this post, hoping my issue was something similar. It accepted the drivers, but then it said that Windows can't be installed on any partition, and I wasn't allowed to format/delete/create anything.


I tried to disable floppy from BIOS (like someone said). Hang & black screen.

Someone elsewhere suggested to lower the HyperTransport speed. Done, my PC wouldn't boot at all. Had to reset CMOS via jumpers. Not gonna touch that ever again in my life.

Other options before I give up on computers and go back to abacuses?
My System SpecsSystem Spec
05 Sep 2010   #10

Win 7 Home Premium 32bit
 
 

Hi Joe

Do you have another power supply unit that you can swap, or can you test the new one you have with your new system?, just a thought, even though it is new it still may be faulty, power supplies that have low or fluctuating currents can cause all sorts of problems, also, you could try using a single ram module in another dimm slot

Taz55
My System SpecsSystem Spec
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 Black screen on Win 7 Setup




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