New
#1
Installed twice?
Hi all...
I'm helping a friend out with her son's laptop and the problem seem's to be somehow he's has got two installs of the same copy it appears.
This is my first time ever seeing windows 7 let alone this kind of problem.
I didnt think being able to install the same copy twice was possible but I think I might have been wrong!
Anywhoz...
When I start the laptop it tells me there might have been a hardware change or something that is causing an error and it shows "windows 7" listed twice beneath it, then under that it has a "Tool's" option with a diagnostic tool.
I did a bit of research and tried booting from the CD to repair but it just gets to a certain point then hangs forever with no change, just the back ground screen.
I have permission to wipe it clean and do a fresh install but the problem is I cant get far enough into windows itself to format.
Im gathering that her son got to where I am at now and hit the "install" button instead of repair and somehow installed another copy ...I have no idea!
I'm stumped....any ideas?