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Windows 7: Blank screen after loading files , urgent help


07 Oct 2010   #1

 
 
Blank screen after loading files , urgent help

Hello i have a dell optiplex 780 desktop computer with 160GB hard drive and 4GB ram and its a 64-bit OS , I had a windows 7 installed on it but once my couzin used it and he put on a password on thw windows and then he obviously forgot the password but anyway i couldn't get in to my user so i googled and tried some ways to crack the password but didn't work so i kept restarting my computer to try new passwords and at one point my computer just wont work after the windows logo , Now it just goes blank after the windows starting up logo , so i decided to do a new clean windows 7 (32-bit) but when i choose to boot it from the CD room and it asks me to press any button to boot from Cd or dvd and i do press but after loading the files i get a blank screen and it would just stop, i can hear the cd running and all but no display , can you help me please ? and sorry for the long essay !!

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07 Oct 2010   #2
ryo

 
 

you can try it, run the cd/dvd at the first boot then do a clean install
Clean Install Windows 7
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07 Oct 2010   #3
Microsoft MVP

 

If this is a factory install you can run Dell's Factory Recovery by pressing certain keys during bootup and it will restore your Dell to factory condition: Windows 7 PC Restore | Dell

You can copy your files out first using this method with the Windows 7 DVD or Repair CD: Copy & Paste - in Windows Recovery Console

Clean install using the method Ryo posted, after booting the DVD: Boot from CD - How to Boot your Computer from a Bootable CD or DVD - Boot to CD

You may need to wipe the HD first: SSD / HDD : Optimize for Windows Reinstallation
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 Blank screen after loading files , urgent help




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