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Windows 7: Ive got a problem !

25 Oct 2010   #1

Ive got a problem !

Hey Guys,

Ive recently bought windows seven and ive had an issue. When i get to the actual install when it says copying windows files it stays on 0% and the disc sounds like its stoping and starting like it cant read or something. Its not damaged or anything brand new.

Also i called up tech support they told me the code on the disc dosent match the product said i need a new copy.

I just anted to make sure this is right and all because its always good to get another opinion because sometimes they miss things.

My System SpecsSystem Spec

25 Oct 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc

Where did you get the DVD
Where was the key number
What edition of 7 did you want; Pro, Basic, etc
What edition do you have?
My System SpecsSystem Spec
25 Oct 2010   #3


Where did you get the DVD - I got it from jbhifi (Im in australia)
Where was the key number - Ah i got told dont give it out sorry but the guy said they didnt match the cd and the product key.
What edition of 7 did you want; Pro, Basic, etc - Home premium
What edition do you have? - Atm vista home
My System SpecsSystem Spec

25 Oct 2010   #4
Microsoft MVP

W 7 64-bit Ultimate

Hello jack485, welcome to Seven Forums!

A word of advice ...

Use caution, we don't discuss, shall we say 'not so legal' things here and if that's where you are heading, don't.

If I'm off-base, my apologies.
My System SpecsSystem Spec
25 Oct 2010   #5


Ahh i dont know where i said this is illegal because i bought this legit i said i bought it from jbhifi its an australian technology store so yer i really dont undertsnad why you would think this is illegal.

But yer its ok but i wo uld really like an opinion about this problem if anyone knows or if somone can confirm it what the tech support guys told me, " the disc cd starting with x dosent match the product key therefor it wont read propley and it may be the wrong version it says here its the full download not the upgrade" can anyone confirm that.\

(please read the original post tho youll undertsand)
My System SpecsSystem Spec
25 Oct 2010   #6
Microsoft MVP


If the key was packaged with the DIsk and you bought it at a major retailer, you are covered and can return it to the store to get it replaced if indeed it has a mismatched key. This is highly unlikely, however, and worth another call to MS Tech Support to have them help you with install. If they tell you it's not correct again, then I'd take it back to the store for another copy.

Are you trying to do an in-place Upgrade from VIsta? If so, back up your files and try booting the installer to see how a clean Custom install works.

If file copying stays at 0% give it awhile, then test your HD by running Disk Check and the HD maker's diag/repair full CD scan: Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp..

Remove all but 2gb of RAM to try install, then test your RAM using memtest86 CD for 5-6 passes: Memtest86 - Download Page

Try swapping in another DVD drive to see if it works better. You can also extract the ISO image file off the DVD using ImgBurn, install UltraISO trial version, Open the ISO on File tab, then on Bootable tab select Write Image File to USB flash stick, Format, Write.
My System SpecsSystem Spec

 Ive got a problem !

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