Complete Lock Up at 42%

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  1. Posts : 5
    Windows 7 Home Premium 32-bit
       #1

    Complete Lock Up at 42%


    Hi

    My neighbors computer is completely virus ridden. An IT person came out and wanted to charge $400 for a clean reinstall so i said i would do it

    She has windows xp and i recommended that she purchase windows 7. After purchasing the upgrade pack i put it in and selected custom (the clean reinstall option of the two).

    It gets to the "expanding windows files" part and then locks up at 42% every time. I cannot move the mouse.

    Any ideas on how to get through this? could it be a problem with the disk?

    Cheers

    Phil
      My Computer


  2. Posts : 166
    Windows 7 Ultimate x64
       #2

    Run Hitachi's GST drive fitness test:

    Downloads

    as a boot disk. If it is the HDD, download Ubuntu and get all the important data off the old HDD, then clean install 7 on the new HDD, before scanning and transferring the old data. If it is the HDD, that is.
      My Computer


  3. Posts : 4,751
    Windows 7 Home Premium 32-Bit - Build 7600 SP1
       #3

    phil1991 said:
    Hi

    My neighbors computer is completely virus ridden. An IT person came out and wanted to charge $400 for a clean reinstall so i said i would do it

    She has windows xp and i recommended that she purchase windows 7. After purchasing the upgrade pack i put it in and selected custom (the clean reinstall option of the two).

    It gets to the "expanding windows files" part and then locks up at 42% every time. I cannot move the mouse.

    Any ideas on how to get through this? could it be a problem with the disk?

    Cheers

    Phil
    If you did not format the HD before you started the install of Win 7, you should do that. This will get rid of the possible virus. Then boot your PC using the Win 7 DVD and start the install. When it asks you if you want a Custom Install, answer YES. When you get to the part where it asks for the Win 7 Product Key to be installed, leave the Key space blank. When everything is installed OK, come back and do it later. == Hopefully this will get the job done. Let us know how things are going.
      My Computer


  4. Posts : 5
    Windows 7 Home Premium 32-bit
    Thread Starter
       #4

    thanks very much for the quick reply....i'll let you know how it goes
      My Computer


  5. Posts : 5
    Windows 7 Home Premium 32-bit
    Thread Starter
       #5

    ok so i've reformatted the hard drive and put in the upgrade disc and booted from that.

    There are two hard drives, both completely empty. i select one to install windows 7 to. Setup begins it copies windows files (which took like 3 seconds) and then it begins "expanding windows files" and then completely freezes on 0%

    could this be because it is an upgrade version?
      My Computer


  6. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #6

    Expanding files, when installing, can take some time. It's the most time consuming step in installation procedure. I remember a few installations where it has moved from 0% to 1% only after a minute or two.

    Have you waited enough?
      My Computer


  7. Posts : 5
    Windows 7 Home Premium 32-bit
    Thread Starter
       #7

    Well its completely locked up - as in cannot move the mouse.

    I'm currently installing xp on a reformatted hard drive then will hopefully "upgrade" to windows 7
      My Computer


  8. Posts : 166
    Windows 7 Ultimate x64
       #8

    phil1991 said:
    Well its completely locked up - as in cannot move the mouse.

    I'm currently installing xp on a reformatted hard drive then will hopefully "upgrade" to windows 7
    Haven't you tested the drive yet?
      My Computer


  9. Posts : 9,606
    Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
       #9

    Did you read our questions list for install problems ?

    Questions to use for help with Installation Issues
      My Computer


  10. Posts : 5
    Windows 7 Home Premium 32-bit
    Thread Starter
       #10

    Well there were so many viruses and shit i could not download anything or run anything so now everything is completely wiped

    There are 2 x 500gb hard drives and exactly the same problem on both
      My Computer


 
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