Windows 7: Complete Lock Up at 42%

phil1991 · 04 Dec 2010

Hi

My neighbors computer is completely virus ridden. An IT person came out and wanted to charge $400 for a clean reinstall so i said i would do it

She has windows xp and i recommended that she purchase windows 7. After purchasing the upgrade pack i put it in and selected custom (the clean reinstall option of the two).

It gets to the "expanding windows files" part and then locks up at 42% every time. I cannot move the mouse.

Any ideas on how to get through this? could it be a problem with the disk?

Cheers

Phil

parabellum · 04 Dec 2010

Run Hitachi's GST drive fitness test:

Downloads

as a boot disk. If it is the HDD, download Ubuntu and get all the important data off the old HDD, then clean install 7 on the new HDD, before scanning and transferring the old data. If it is the HDD, that is.

bigmck · 04 Dec 2010

Quote: Originally Posted by phil1991

Hi

My neighbors computer is completely virus ridden. An IT person came out and wanted to charge $400 for a clean reinstall so i said i would do it

She has windows xp and i recommended that she purchase windows 7. After purchasing the upgrade pack i put it in and selected custom (the clean reinstall option of the two).

It gets to the "expanding windows files" part and then locks up at 42% every time. I cannot move the mouse.

Any ideas on how to get through this? could it be a problem with the disk?

Cheers

Phil

If you did not format the HD before you started the install of Win 7, you should do that. This will get rid of the possible virus. Then boot your PC using the Win 7 DVD and start the install. When it asks you if you want a Custom Install, answer YES. When you get to the part where it asks for the Win 7 Product Key to be installed, leave the Key space blank. When everything is installed OK, come back and do it later. == Hopefully this will get the job done. Let us know how things are going.

phil1991 · 04 Dec 2010

thanks very much for the quick reply....i'll let you know how it goes

phil1991 · 04 Dec 2010

ok so i've reformatted the hard drive and put in the upgrade disc and booted from that.

There are two hard drives, both completely empty. i select one to install windows 7 to. Setup begins it copies windows files (which took like 3 seconds) and then it begins "expanding windows files" and then completely freezes on 0%

could this be because it is an upgrade version?

Kari · 04 Dec 2010

Expanding files, when installing, can take some time. It's the most time consuming step in installation procedure. I remember a few installations where it has moved from 0% to 1% only after a minute or two.

Have you waited enough?

phil1991 · 05 Dec 2010

Well its completely locked up - as in cannot move the mouse.

I'm currently installing xp on a reformatted hard drive then will hopefully "upgrade" to windows 7

parabellum · 05 Dec 2010

Quote: Originally Posted by phil1991

Well its completely locked up - as in cannot move the mouse.

I'm currently installing xp on a reformatted hard drive then will hopefully "upgrade" to windows 7

Haven't you tested the drive yet?

DocBrown · 05 Dec 2010

Did you read our questions list for install problems ?

Questions to use for help with Installation Issues

phil1991 · 05 Dec 2010

Well there were so many viruses and shit i could not download anything or run anything so now everything is completely wiped

There are 2 x 500gb hard drives and exactly the same problem on both

Windows 7: Complete Lock Up at 42%

Complete Lock Up at 42% problems?