You're not yet booting the DVD, as the screen you posted shows it still trying to boot HD.
What happens when you choose either of the boot options given?
Make sure you've set DVD first to boot in BIOS setup, or use the one-time BIOS Boot menu key to trigger the DVD boot.
Boot from CD - How to Boot your Computer from a Bootable CD or DVD - Boot to CD
I wouldn't format anything at this stage. Don't damage the recovery partition.
Yes for ACER it's alt F10 not shift F10.
The trick is try either
(1) keep alt F10 continuously depressed
(2) repeated pressing of alt F10 but you must release both the alt and F10 keys between presses.
otherwise you get the screen you have shown.
What you should see is
- the Windows loading bar at the bottom of screen
- Starting Windows splash screen
- Acer eRecovery screen
It just don't get there. Alt+F10 doesn't work as it should do.
Are you able to boot the Win7 DVD yet? Once you can boot the DVD, you can copy out your files, wipe the HD using the tutorials I posted earlier.
Once you wipe the HD the Installer will autostart to reinstall Win7.
You can also try wiping the HD by the PW CD which should autostart. Did you try pressing 1 for Screen Resolution? Try burning another PW CD using ImgBurn at 4x speed.
If you cannot get the DVD or CD to boot using the tutorial I posted on how to boot from disk, then try writing the Win7 DVD ISO to flash stick using UltraISO trial version: Open ISO on File tab, Write Disk Image on Bootable tab, Format, then Write. Boot USB under HD's or USB in BIOS setup or one-time BIOS Boot menu.
Please post back your progress on each of the steps given.
Reading through this thread it isn't clear what sort of operating system you have.
(1) Did the computer come preinstalled with Windows and you made factory recovery DVDs or
(2) Do you have Windows installation disks. If so what sort of disk are these.
The last post refers to the "Win 7 DVD". What specific DVD are we talking about??
I was referring to the Win7 Installation DVD. What other Win7 DVD is there?
He stated in OP he tried reinstalling Win7 Professional with DVD.
I believe he is not booting the DVD correctly. His screenshot shows Windows Error Recovery which means the DVD was skipped and it's attempting to boot HD again.
This is why I posted the tutorial on how to boot DVD. If DVD drive is set as first to boot in BIOS setup, is there a prompt given to "Press any key to boot from DVD?" If not, burn another DVD at 4x speed.
Is this a DVD you have used successfully before?
Last edited by gregrocker; 09 Dec 2010 at 21:04.
That's correct, a Win 7 Pro DVD has been used and it worked before...same DVD
The only option I've got is to tell my friend to take the compute to the Tech Guys at PC World
Did you try the steps given to attempt to recover or reinstall Win7? We don't know what you have tried if you don't report back on each step, so we can give you others.
It didn't appear you were even booting the DVD, so most of the fixes couldn't be tried.
It isn't necessary to take the machine to the shop if you have someone there who can interact with us on the troubleshooting steps which have been given, asking the necessary questions to get each step completed.
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