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Windows 7: Can't install Windows 7 (Factory Install) after virus

28 Dec 2010   #1
GW7777

Windows 7 Home Premium 64bit
 
 
Can't install Windows 7 (Factory Install) after virus

My Acer 7736Z-4809 laptop (pre-installed w/ Win7 Home Premium 64bit, so I don't have the Win7 CD) was recently hit with a virus. I constantly got the BSOD "iaStor.sys" and a black screen. Startup Repair at first couldn't complete repair, but when I tried again, it found no errors. Tried System Restore to no avail. Was able to do a System Image Recovery using a backup on an external HD, but none of the programs worked (wanted to use Ad-Aware and Spybot to eliminate the virus). When I clicked on programs on the desktop or Start menu, nothing happened, didn't even get an "Open with." Even in Safe Mode, none of the programs worked. I checked the Task Mgr, and explorer.exe was still there, but RAID wasn't. Went to Control Panel Programs to uninstall/repair programs, but got message that programs seemed to be already uninstalled...it was like the programs weren't even recognized. Once in awhile when I clicked on IE8 in Windows Explorer (not via desktop shortcut or Start menu), IE8 actually opened, so I downloaded Hijack This and Avast anti-virus, but when I tried to install them, I got the msg: "Installation must be on a local hard drive."

Continued to get the "iaStor.sys" BSOD. I read to run Verifier and disable it, so I tried that (not sure if that made things worse). Tried to do another System Image Recovery, but this time it couldn't recognize the backup on the ext HD. Tried Startup Repair, and it couldn't complete repair. Went to Recovery Management to reset the OS, but my User ID(?) couldn't be found. Decided to do a Factory Install - during "Setup is preparing your computer for first use" I got the error msg: "The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install Windows, click 'OK' to restart the computer, and then restart the installation." Every time I try to restart it, I get the same error msg.

BIOS Setup Defaults:

Quiet Boot: [Enabled]
Network Boot: [Enabled]
F12 Boot Menu: [Disabled]
D2D Recovery: [Enabled]
SATA Mode: [AHCI]

Thanks in advance.


My System SpecsSystem Spec
.

28 Dec 2010   #2
gregrocker
Microsoft MVP

 
 

Did you make your Recovery Disks or do you have access to a Win7 Installation DVD?

With the infection you report, you need to wipe the HD with zeroes before attempting to Reimage, Factory Recovery, or Reinstall.
My System SpecsSystem Spec
28 Dec 2010   #3
GW7777

Windows 7 Home Premium 64bit
 
 

Hi,

No recovery disks or Win7 installation DVD.
My System SpecsSystem Spec
.


28 Dec 2010   #4
gregrocker
Microsoft MVP

 
 

Have a look over these steps to getting a perfect clean reinstall of factory preinstalled Win7 to see if it seems doable: re-install windows 7

The other option is to order Recov Disks from tech support but they come with the pre-installed sponsors' bloatware so finding a Win7 installer will give you a cleaner reinstall and is also needed for repairs.
My System SpecsSystem Spec
28 Dec 2010   #5
GW7777

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Have a look over these steps to getting a perfect clean reinstall of factory preinstalled Win7 to see if it seems doable: re-install windows 7

The other option is to order Recov Disks from tech support but they come with the pre-installed sponsors' bloatware so finding a Win7 installer will give you a cleaner reinstall and is also needed for repairs.
The info in the link seems to be beyond my scope, and I can't even access the command prompt...how do I do that?

Do I order the Recov Disks from Acer's tech support? Or should I buy the Win7 Home Premium disc?

How do I wipe the HD with zeroes?
My System SpecsSystem Spec
28 Dec 2010   #6
gregrocker
Microsoft MVP

 
 

Can you borrow or otherwise find any Win7 installation DVD, as the first step posted show how to unlock all versions so you can reinstall with the Product key on COA sticker.

Otherwise yes you can order Recovery Disks from Acer Tech Support. They ship them free within a certain time period, or did.

The tutorials explain fully how to complete their tasks if you choose to go that route, and you can ask back with any questions here.
My System SpecsSystem Spec
28 Dec 2010   #7
pricetech

Windows 7 Professional 64 bit
 
 

As far as zero fill, most drive manufacturers have one that can be downloaded from their website. Another option is DBAN which can be downloaded and burned to CD, or they have, or at least did have, a floppy option.
My System SpecsSystem Spec
28 Dec 2010   #8
GW7777

Windows 7 Home Premium 64bit
 
 

I don't know anyone who has the Win7 installation disc. My neighbor only has the Dell recovery disc.

I'll see if I can get the recovery discs from Acer. BTW, I do have an XP installation disc (used for very old laptop I'm using now) and tried that just to see what would happen, but it wouldn't work.

Could you direct me to the specific tutorials? My very old laptop is extremely slow for me to look for threads. Thanks for your help.
My System SpecsSystem Spec
28 Dec 2010   #9
Bare Foot Kid
Microsoft MVP

W 7 64-bit Ultimate
 
 

Hello GW7777, welcome to Seven Forums!



You don't need a third party program to wipe a Hard Disk Drive, Windows 7 will do it natively; have a look at this tutorial at the link below for that one but you will need a Windows 7 disk, XP won't do it; you don't know anywhere to download one, forum rules don't allow the posting of links for that.

SSD / HDD : Optimize for Windows Reinstallation


Once you have the Windows 7 DVD you can use this tutorial to do as Greg suggests and create an 'all versions' installer.

Windows 7 Universal Installation Disc - Create
My System SpecsSystem Spec
28 Dec 2010   #10
GW7777

Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Bare Foot Kid View Post
Hello GW7777, welcome to Seven Forums!



You don't need a third party program to wipe a Hard Disk Drive, Windows 7 will do it natively; have a look at this tutorial at the link below for that one but you will need a Windows 7 disk, XP won't do it; you don't know anywhere to download one, forum rules don't allow the posting of links for that.

SSD / HDD : Optimize for Windows Reinstallation


Once you have the Windows 7 DVD you can use this tutorial to do as Greg suggests and create an 'all versions' installer.

Windows 7 Universal Installation Disc - Create
I just ordered the recovery disc(s) from Acer. When I use them, will I still have to wipe the HDD w/ zeroes? I currently can't access the command window to do that.

On the bottom of the laptop, I found the product key for Win7...I'll see if I can find a copy.

Thanks for everyone's help.
My System SpecsSystem Spec
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 Can't install Windows 7 (Factory Install) after virus




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