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Windows 7: A key driver needed for CD - DVD drive is missing


09 Jan 2011   #1

win 7
 
 
A key driver needed for CD - DVD drive is missing

To do a total cleanup of my laptop and reinstall Win 7 32bit.

It is a:

Dell Precision Mobile WorkStation M6400.

But a problem immediately with the error message:


"A key driver needed for CD - DVD drive is missing"

Then just my DVD / CD may malfunction (rails sometimes with CDs), I thought
the fault lay there.

Made a bootable usb, changed boot order via the F12 but may
exactly the same error message still

Googled around a bit and find many people who get the same error.
But this will then stop when I do not really understand what the problem is.

And have not found anyone who has a solution to the problem without more proposals for updating
Driver / business software for DVD / CD player (updated)

Others have suggested that you should disconnect the DVD / CD player entirely.
Someone speaks about the jumper.

Etc. ...

Now I know soon not sure how I should do anymore.
Is used to reformat / reinstall everything from 3.11 (a hundred years ago), Win 95, 98, ME, XP.
However, not Vista.

Much of the support is in English and here I get a little difficult with
Judgement technical terms .. unfortunately.


So the sum of my problem then is that I now sit with a bootable USB with Win 7 but will not be one meter ahead anyway.
I also have windows disc but it does not work.

What is known. malfunctioning unit should then be this, I think:
HLDS HLDS GS20N 9.5mm Slot Load DVDRW SATA
Firma Ware is uppdated.


Thanks in advance.

A//from Sweden



My System SpecsSystem Spec
.

09 Jan 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Are you using the Dell Recovery disks?
My System SpecsSystem Spec
09 Jan 2011   #3

win 7
 
 

No. Have a windows disc with the license.
And I have also tried with bootable usb
My System SpecsSystem Spec
.


09 Jan 2011   #4

Windows 7 Pro x64 SP1
 
 

Dell doesn't show a Dell Precision Mobile WorkStation M6400 only the M4500 and M6500.

More information might be helpful.
Rich
My System SpecsSystem Spec
09 Jan 2011   #5

win 7
 
 

helps this link?

Drivers & Downloads


A
My System SpecsSystem Spec
09 Jan 2011   #6
Microsoft MVP

 

Make sure your BIOS is up to date. If so, reset the CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS

Set SATA controller in BIOS to AHCI first, then IDE if necessary.

Wipe the HD before trying install: SSD / HDD : Optimize for Windows Reinstallation Partition using Step 2.2 to mark Primary NTFS partition Active.

Remove all but 2gb of RAM to try install, swap RAM.

Remove floppy drive from machine and in BIOS. Next try removing DVD drive to use USB.
My System SpecsSystem Spec
09 Jan 2011   #7

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by formidable View Post
helps this link?

Drivers & Downloads


A
You may like to load the Sata Controller drivers from your above link.

Name:  Dell Sata.PNG
Views: 10
Size:  7.1 KB

SATA Driver - Load in Windows 7 or Vista Setup


My System SpecsSystem Spec
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 A key driver needed for CD - DVD drive is missing




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