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Windows 7: New Eee Pc Asus laptop stuck on installation process

30 Jan 2011   #1

Windows 7 home premium 64 bit
New Eee Pc Asus laptop stuck on installation process

Well this computer is brand new its supposed to have windows 7 its a Eee PC. A message pops up saying
The computer restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click "OK" to restart the computer, and then restart the installation.
as far as I know new programs were not added and the installation was completed the first time. I already tried safe mode but it does not allow me. Idk wtf is wrong with this freakin computer but I will appreciate the help

P.S. its the mini so it has no cd rom to insert the cd and it did not come with a cd.

My System SpecsSystem Spec

30 Jan 2011   #2

Windows 7 Ultimate 32bit

OK.Since you say that it is a brand new one, I would advise you not to meddle with it in anyway unless a simple solution that will not void warranty is given by someone who already owns it and experienced such problem.

Check the return policy of the store from which it was purchased, return it and get a new replacement or your money back. IMO, USA is more consumer-friendly than most other countries. ( You may be in Canada too - I am not sure.) I had personally returned a lowly microphone to Radio Shack and got my money back before purchasing another good one from Best Buy where I chanced on it.

If it is not possible, make use of the Warranty Services provided by ASUS. Good luck.
My System SpecsSystem Spec
30 Jan 2011   #3
Microsoft MVP


If you don't want to return it yet, call Asus tech support to get help recovering failed setup.

You'll likely need to run full Factory Recovery via the F8 key at bootup.
My System SpecsSystem Spec


 New Eee Pc Asus laptop stuck on installation process

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