Quote: Originally Posted by Techjunkiewest
The DVD works well. I just installed four new programs using that DVD drive.
The drive does "see" the folder and the readme.txt contents. The readme.txt can be read and provides the caveat about the UDP format.
Yes, but you can't install Windows, so installing other applications doesn't prove the drive works. If you can't install Windows using that DVD on that computer, then either the drive is defective in some way or the disc is defective in some way. If you do a little googling, you'll find a few posts on the 'net where a disc worked on one computer but not another, and it turned out the disc had a problem.
Try another DVD drive. If that doesn't fix the problem, then there's something else going on. Check for a BIOS update and a DVD drive firmware update.
Chances are you can contact Microsoft and tell them your problem, and they'll send you another disc. If your disc came from an OEM (HP, Dell, etc), then you'll have to contact the OEM for a replacement disc.