Upgrade Vista - Windows 7 Problems


  1. Posts : 3
    Windows 7 Home Premium
       #1

    Upgrade Vista - Windows 7 Problems


    I've upgraded a customers laptop from Vista 32bit HP to Windows 7 32bit HP. The Upgrade operation seemed to go very well. Everything was working as it should when I delivered the laptop to the customer. The next day, the laptop wouldn't boot.

    I was finally able to boot into the Safe mode. I tried a system restore to find no restore points. There were numerous errors regarding a Bad Image.

    The customer has tons of specialty programs loaded, which is why I didn't do a clean install to begin with. Finally, after running several Repair Startups, I got the laptop to do a clean boot to the desktop. All programs are working and the Event Viewer is relatively clean. I was also able to make a clean Backup image using Backup and Restore.

    The only serious difficulty remaining is this. When I shut down the laptop, when the desktop disappears, behind it is an error message:

    Windows Bad Image

    Exception Processing Message 0xc000007b Parameters 0x75E957B8 0x75E957B8 0x75E957B8 0x75E957B8

    This message is there every time I shut down.

    I Googled the error message and there were no results whatever.

    Any help would be appreciated.
    Last edited by charleswsheets; 25 Feb 2011 at 18:07. Reason: Added Information to error message
      My Computer


  2. Posts : 6,305
    Windows 7 Ultimate x64
       #2

    Hi, welcome to the forums :)

    Have a read through the following thread over on the technet forums and see if there's anything that can help you.

    Restarting process gets stuck with a "Bad image exception processing message 0xc000007b" error message
       Note
    It's for Vista but the same applies for Windows 7



    OS
      My Computer

  3.    #3

    Install, update and run a full Malwarebytes scan.

    The issue can occur due to WMP add-on or settings enhancements in sound software.

    More generally this is the kind of thorny issue you can get into with a complicated in-place Upgrade as all of the settings imported are a corruption path into the new install.
      My Computer


  4. Posts : 3
    Windows 7 Home Premium
    Thread Starter
       #4

    Still Trying with no Results


    I've scanned with every reputable Trojan, Malware, Spyware scanner. No infections.

    I'm running sfc /scannow to see if that finds anything.

    In my initial post, I indicated that this anomaly occurred on shutdown. I think the reality is that it's happening either during startup (but after the desktop is up) and simply hiding behind the desktop. When I shut down, it seems like it was there all along (it doesn't pop-up, it's just there).

    There are two events remaining in my event log. One concerns Cdr4_xp not loading and the other is an unknown System Process error that only comes up randomly.

    Maybe the new info will shed some new light on this problem. I hope so.

    Thanks Guys
      My Computer


 

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