Quote: Originally Posted by TCG
First off, please don't go to Geek Squad. Not to diss their technicians, some of them do actually know what they're talking about and are very capable, but it's like Russian Roulette on getting someone competent to help. They don't train their "Agents" so it truly is luck of the draw.
If this was a system that was already set up and running as it sounds, and it all of a sudden is failing on finding your HD, it sounds to me like you may have had a hardware failure, possibly the HD itself.
- When you say the system would not reboot, what actually happened?
- Were there any errors?
- What did the system do after the halt/crash?
- When you originally installed windows on this machine, did you have to load a specified driver at that time?
- Does the hard drive show up in a different computer or external cradle/sled or even a bootable PE/LIVE disc?
- What kind of mobo and hard drive is this?
- What are all of your options for SATA operation on this mobo?
Just teasing about Geek Squad, not to diss them either.
I didn't build this HTPC. Bought from a builder.
Mobo is ECS G31T-m Micro Atx MB (posted in another reply. I don't know the model of the Seagate SATA drive yet. I haven't installed the drive on any other computer. I have a manual on the mobo, but I don't know what I'd be looking for re "options for SATA operations"
While running Media Center, the screen froze. No errors noted, just no further response from mouse or keyboard.
I can't remember whether I just turned it off or pressed ctl,alt,del to reboot (without install CD).
Without Windows 7 CD, when restarted, it asks "Reboot and Select proper boot device or insert Boot Media in selected Boot device and press a key."
Pressed ctl,alt,del Then, on restart, F11 to select reboot device. Which gives me option of 1) 1st floppy drive (doesn't exist) 2) ATAPI iHOS104 (Blue ray drive I believe) or 3) Kingston DataTraveler (2g USB drive)
Of course, selected 2) ATAPI iHOS104 after inserting Windows 7 install disk.
"Windows is loading files..."
Windows blue background with little leaf and birdie graphics screen appears.
Been a few minutes, then...
"Install Windows" window appears.
I select English yada, yada and Next, Install Now. Then "Setup is starting..." and a few more minutes pass then...
Accept license term and...
Then option to "Upgrade" or "Custom". I choose "Custom"
Then " No drives were found. Click Load Driver to provide a mass storage device for installation"
When I click on the "Load Driver" and "Browse" the drives appearing under "Computer" include: 1) Floppy Disk Drive A, 2) CD Drive... and 3) "Boot" (X) which has a "Programs" folder and "Windows" folder
I don't know what this "Boot (X)" drive represents. but there aren't any compatible drivers there.
Of course, I have no other drivers from anywhere, or I would stick them on the USB.
At that point, I'm stuck and I must exit out of screen and it begins restart again.
That's the situation. Hope I didn't seem sarcastic there, I'm a little frustrated.