Quote: Originally Posted by deanie44
Hi everyone. I thought I had a virus on my Pc, so I wanted to return back to factory settings. I put my recovery disk in the Pc and followed the prompts. when the Pc restarted, It had the error message--BOOTMGR MISSING. I did the above operation several times and still received the same error message. The odd thing is I can view the recovery partition in the MY COMPUTER folder. How do I get the recovery partition to work again. I have restored the OS with the disk Dell gave me, but I would like to use the option to recovery the factory settings. Any help will be appreciated. deanie44
1) Dells can normally be restored via F8 or Ctrl+F11, what is this recovery disk that you used first? Is it the factory image dvd or a system repair disk or what?
2) You said you've restored the OS with the disk dell gave you, please specify whether this is the factory restore disk or the clean OS reinstall disk that dell no longer gives out.
If you've indeed "clean installed", it makes things slightly tricky. Dells use a custom mbr that gives you a dell restore entry in the repair options on F8 and lets ctrl+F11 work. Now if that mbr has been overwritten, the link to the recovery partition is lost.
As for boot files, please note many dells have them on the recovery partition and not on system reserved or the OS partition, wierd as that may sound. Probably windows is chain loaded. That may be the reason your windows refuses to boot.
If you post a snip of disk management, things will be clearer. Of course, you can also copy out the wims sitting in the recovery partition and apply them with imagex but thats a bit involved.