Windows 7: Error Re-installing windows

I have an acer aspire 7745g laptop, 8 gb ram, intel i5 460 m @2.53 ghz, (was) running windows 7 home premium. I got a serious virus causing many BSOD's, so I decided to reinstall windows via acer erecovery discs. It runs smoothly, aks me to reboot, then when it says starting services, an error message pops up, saying that windows shut down unexpectedly or encountered an unexpected error, and could not complete the installion. Press ok to reinstall windows. So I do this, and the same message comes up. I tried reinstalling the recovery disks, but same thing. Note, this is just reinstalling windows and keep hard drive, not installing factory settings. Any help please? I do have my most important files backed up, but it would be a hassle to have to reformat everything.

Hello mate.


Have you tried the factory recovery partition, if it's still available for use?

   Note

Here are the standard Acer Recovery Instructions

1. Power on the machine
2. At the white ACER BIOS screen, hold the “Alt” key and press the “F10” key simultaneously to start Acer eRecovery
3. Once eRecovery has loaded, click “Restore to Factory Default Settings”
4. Click “OK” to continue
5. From here, the eRecovery process will update all the data on the C: drive and restore a fully functional factory image (approximately 10 minutes).
6. Once eRecovery has run, press “OK” to reboot unit.

I'll try it now. Hopefully it'll work. So it's a bad idea to do the same thing from the recovery disks? Are the disks just to reinstall from scratch?

I would think the recovery partition would work when the disks may have errors jm2c


Be Aware: this may over-write all data on the C: partition so have current back-ups of the data you need to save.


How to Copy & Paste in Recovery Console on Windows 7 or Vista

How to Create a Windows 7 System Repair Disc

I have my most important critical data backed up. I have some cool stuff on my C drive, and would be a drag to install it back, but i won't get a heartattack if I lose it, so if it erases my C drive, it erases my C drive. Should've transferred some stuff to my d drive i'm thinking, but it's too late for that now.
So what ur saying is recovery discs are only good for reinstalling everything from scratch (formatting the whole PC)?

I can't say authoritatively that a recovery partition is better than disks but disks (plural) leaves too much room for issues to occur; I would use the recovery partition if the option is available.


Did you see the links I added to my post above showing how to copy out data to external media?

Yeah, well, I don't have the resources to copy to external media, the old comp I'm writing on now has only 200 gb of memory, which is nearly full. I got the most important stuff off.
Anyway, I have the same error message, so looks like factory install will have to be, whatever is erased. My question: should I do it over recovery disks, or from the acer recovery partiion? If that doesn't finally fix my computer, then warranty will have to be used. Just to say, the recovery disks were made by the store before I started using my computer, so they might be the same thing.

Running full factory Recovery, from disks or by booting the partition, is always a destructive install which reimages the HD to exactly how it was when it left the factory.

Running Factory Recovery from the HD partition is more stable method. I'd only run the disks as a backup or if the HD fails. However, since the store made them for you I would take them back and tell them they don't work, so if they'll replace them you have on hand a viable backup method.

Once you get your Windows 7 set up and running good, also save externallly a Windows 7 backup image as a much better backup of your customized OS.

Finally, you are entitled to clean reinstall just the Windows 7 OS without the Acer factory bloatware and utilties, using the Product key on the COA sticker on machine. Here are tips to get a perfect install if you are interested in this option in the future: Reinstalling Windows 7 - Windows 7 Forums

The store ones weren't broken, same thing happened from the recovery portion hardrive. It's reinstalling to factory settings. If it doesn't work, then Acer will deal with the crap, hopefully the computer will be so f***ed up I'll get a brand new one lol (just a dream)

Are you saying that you ran the Recovery Partition from boot using the Alt + F10 hotkeys Barefoot gave you, and it failed as well? Can you describe exactly what happened?

If so, you can wipe the HD to try running the Recovery Disks, as they might work if the problem is a corrupt boot sector which will be wiped by Diskpart Clean All command. You have nothing to lose anyway now. SSD - HDD Optimize for Windows Reinstallation - Windows 7 Forums

If wiping the HD fails, I'd next test it using the maker's diangostics/repair extended CD scan: HD Diagnostic

Next I'd test the RAM using memtest86 for 5-6 passes or overnight: RAM - Test with Memtest86+ - Windows 7 Forums