command.com install problem


  1. Posts : 1
    Windows7 home premium 64
       #1

    command.com install problem


    My older version of Intuit Quickbooks 2002 Basic was working fine till I installed a free copy of Quickbooks simple start, then un-installed it about a week ago. Now it wont open, just flashes on and disappears. Trying to re-install from disc I get the message that "setup cannot find C:\windows\COMMAND.COM and cannot continue".
    The old version was installed into my new computer about 2 years ago when it was running Vista 64 bit, before I up-graded to Widows7. No problems then.
    Any help?
      My Computer


  2. Posts : 6,668
    Windows 7 x64
       #2

    You'll want to back up, uninstall then manually delete these

    • C:\Program Data\Intuit\QuickBooks <year>
    • C:\Users\<current user>\AppData\Local\Intuit\QuickBooks <year>
    • C:\Program Files\Intuit\QuickBooks<year>
    • 64 bit version C:\Program Files (x86)\Intuit\QuickBooks <year>

    QuickBooks Support - Uninstall and reinstall QuickBooks and its installation files (clean install / clean uninstall)
      My Computer


 

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