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Windows 7: Asus, problems restoring to factory settings

22 Apr 2011   #21
mynameisinuse

64 bit windows 7 home premium
 
 

is there really no other way? this laptops new... its still under warranty. Would Asus be able to fix the problem? sadly i cant call them since they're on break for easter holidays


My System SpecsSystem Spec
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22 Apr 2011   #22
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by mynameisinuse View Post
i did mark the asus recovery partition as active but the startup repair still failed.
thanks for the link.
Marking the Asus Recovery Partition active is not for startup repair.
Will the Asus Recovery Partition now boot, with no CD/DVD in drive or USB drives plug in?
My System SpecsSystem Spec
22 Apr 2011   #23
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by mynameisinuse View Post
is there really no other way? this laptops new... its still under warranty. Would Asus be able to fix the problem? sadly i cant call them since they're on break for easter holidays
Yes, Asus can fix under warranty.
My System SpecsSystem Spec
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22 Apr 2011   #24
mynameisinuse

64 bit windows 7 home premium
 
 

when i booted it with the recovery partition active it goes straight to the start up repair after the usual windows splash screen.
My System SpecsSystem Spec
22 Apr 2011   #25
gregrocker

 

You have factory warranty for one year, during which time you should work with their tech support to sort out these issues via troubleshooting or RMA, so that by the time your warranty is up you know you have a good machine with no ongoing issues.

If you get a bad tech support agent, politely say you must go and call back in. Be cooperative and eager to learn. Feel free to cross-check what they tell you with us.
My System SpecsSystem Spec
03 May 2011   #26
mynameisinuse

64 bit windows 7 home premium
 
 

well, sent it to asus, repaired it over night, they said there was a problem with the hard disk
My System SpecsSystem Spec
03 May 2011   #27
gregrocker

 

Sounds like Asus support is pretty good. Thanks for reporting back. For the future, your HD maker has a diagnostics/repair CD extended scan which can repair your HD in some cases: HD Diagnostic

This works in tandem with Disk Check to keep your HD working smoothly.
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 Asus, problems restoring to factory settings




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