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Windows 7: "Intel HD graphics" update install crashed the computer


20 May 2011   #1

Windows 7 Pro 32-bit
 
 
"Intel HD graphics" update install crashed the computer

Hello there.

I didn't find the category where to post the problem, so I post this here. But, okay, anyways, I have too tell my problem...

So, yesterday, I decided to update my "Intel HD Graphics Driver", so I went to official site, site "scanned" my computer for outdated version - so, It's outdated. And then I downloaded the update.

I opened the .EXE file. Everything went well, till It started to install. It didn't install the whole component and screen went black. Then, I saw the blue screen with white text, It looked like this:

Not my photo by the way...

And it lagged. PC didn't restart, anything. So I turned it off. Then, when It started I saw the screen like this:

So, I clicked on "Launch Windows Normally". It showed me the same screen again, but It shut down. When I got this screen again and I clicked on "Launch Startup Repair (Recommended)". I got Windows 7 screen, then It showed me the table:

I had to wait a lot of time, but It finished and It explained me, If problems are fixed, Windows will start normal, If it's not, It'll fix the problems again. I click "Finish" to restart and then It showed me the blue screen. I had to turn off my computer again. Then, before the Windows was preparing to launch, I pressed F8 to bring up this screen:

I selected "Last Known Good Configuration" and Windows launched normally. Cool! But, I still had error with Intel. It showed me a table about something, I can't remember, but It was really with Intel. I think a corrupted .DLL file. Then, I tried to test how everything works: Video, 3D. I turned on the video and I saw not a video, but only black screen. When, I went to YouTube and tried to watch a video in it. It didn't load.

So, then I restarted my computer, pressed F8 and clicked on "Safe Mode". A lot of text went down and when Windows succesfully lauched in very low resolution. And I went to install the update again. Everything installed normally. Then, It said to restart the computer and I did that. But, I got the blue screen again... ;p I turned off the computer and then I turned it on again, pressed F8 and went to "Last Good Known Configuration". Windows launched succesfully, It played videos (and from YouTube), but It didn't play 3D games. It shows the table:
Quote:
C:\Windows\system32\igdumdx32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original isntallation media or contact your system administrator or the software vendor for support.
Once I click ok, I get another table:

Quote:
Please enable Direct3D acceleration. You can do this by starting dxdiag and enbabling Direct3D Acceleration in the Display1/2 tab after installing DirectX 8.1b (or later) and the latest drivers for you graphics card.
When I ran dxdiag.exe, the table appeared:
Quote:
C:\Windows\System32\igd10umd32.dll is either not designed to run on Windows or it contains an error. Try installing the program again using the original installation media or contact your system administrator or the sofware vendor for support.
Then... :/
Quote:
C:\Windows\System32\igdumdx32.dll is either not designed...
I went to "Display" tab and there's no "DirectDraw", "Direct3D" acceleration. It just shows none on the right. And It says, "No Problems Found".


Why did this happen? I just wanted to update graphics driver and I've got crashed my computer? :O How can back everything to places? Do I need to install new DirectX?


Please help, thanks in advance.

P.S. If you need more info, just write a post.

Gregaras


My System SpecsSystem Spec
.

20 May 2011   #2

Windows 7 Ultimate SP1 64-Bit
 
 

Click Start and right-click Computer then click Properties.

Open Device Manager and double-click Display Adapters, then double-click your graphics adapter.

Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.

When you have Original Equipment Manufacturer (OEM) drivers installed they may be set up differently than the manufacturer's drivers, which is where conflicts can arise.

If this doesn't work, boot into Safe Mode and choose System Restore to the point where you updated your graphics driver.
My System SpecsSystem Spec
20 May 2011   #3

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
.


20 May 2011   #4

Windows 7 Pro 32-bit
 
 

Quote:
Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.
The button is disabled... :/ Can't click on it...
My System SpecsSystem Spec
20 May 2011   #5

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by gregaras View Post
Quote:
Click the Driver tab and click the Rollback Driver button to uninstall the updated driver and revert to the original one.
The button is disabled... :/ Can't click on it...
In that case try the system restore.

If you're not sure what to do try the links that theog gave you in his reply.
My System SpecsSystem Spec
20 May 2011   #6

Windows 7 Pro 32-bit
 
 

Quote:
In that case try the system restore.
Then I boot up in "Fix Computer Problems", I followed everything step by step, but when I clicked on "System Restore", Windows didn't find any restore point. :O
My System SpecsSystem Spec
20 May 2011   #7

Windows 7 Ultimate SP1 64-Bit
 
 

Quote   Quote: Originally Posted by theog View Post
Click the links above that theog gave you, but it would appear you don't have any restore points, which suggests it may have been disabled.

In the absence of any other suggestions you may have to resort to a full restore back to the manufacturer's setup.
My System SpecsSystem Spec
20 May 2011   #8

Windows 7 Pro 32-bit
 
 

Quote:
Quote: Originally Posted by theog
Try a
System Restore
in
System Recovery Options


System Repair Disc - Create


Click the links above that theog gave you, but it would appear you don't have any restore points, which suggests it may have been disabled.
Yes, I clicked on first two links, I tried that, but It didn't work, because Windows didn't find any restore point. I remember, how I tried to fix the problem with strange icon, somebody told me about restore point disabling and then enabling it again (to delete them). I don't have them...

Quote: Originally Posted by theog
http://www.sevenforums.com/tutorials...sc-create.html

Will CD do something different?

Quote:
In the absence of any other suggestions you may have to resort to a full restore back to the manufacturer's setup.
Could be there a resort, to try uninstalling the graphics driver and then installing it again?
My System SpecsSystem Spec
20 May 2011   #9

Windows 7 Ultimate SP1 64-Bit
 
 

The system repair disc CANNOT reinstall Windows for you. It just enables you to get into the system recovery options.

Unfortunately, as you've deleted all your restore points, you're faced with a full recovery either by using a recovery disc or a Windows 7 disc.
My System SpecsSystem Spec
20 May 2011   #10

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

1) The Startup Repair CD will find more Restore Points.
2) You stated in your post Driver uninstall GERYED OUT.
My System SpecsSystem Spec
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 "Intel HD graphics" update install crashed the computer




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