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Windows 7: Woops Can't install Win7 now

27 Jun 2011   #11
John45

Windows 7 Ultimate 32-bit
 
 

Thanks to you all...no I can't sort it...hopefully it's not me. So by the time the UK wakes up tomorrow Mr ACER will have come, as he promised a few minutes ago and will have sorted my problem..I'll post what happens.

I know when I installed several weeks ago I didn't have any problem and I installed the graphic driver straight from the supplied CD...almost certain that is what I did.....................


My System SpecsSystem Spec
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28 Jun 2011   #12
John45

Windows 7 Ultimate 32-bit
 
 

Ok..the guy came..a contractor not an acer technician. He didn’t seem to know much more than me but I’m sure he did. The language barrier is huge and everything had to go via my wife, fortunately her technical English is pretty reasonable.

So after he fiddled for a while, he then took out the Graphics card. Examined it and said it’s overheated and the heat had come from the chip below.

So he used the graphics driver off of the installation VDU. Then went to www.acer.co.th and down loaded the chipset driver, don’t know why he didn’t use the one on the installation DVD.
What was strange was that he didn’t use the ACER Launch centre on the DVD but open the files and booted from there...he said that the Launch Centre can cause problems...he should know I suppose.

Anyway all appears to be working now and the Windows Experience Index is back up from 1! It’s the Graphics that is keeping it down at 5.1. but it’s fine for what my wife uses it for.

So now I have asked ACER about the overheating, about a temperature monitoring program that will not override the chips internal protection. I shouldn’t have to do this, but I do have a total of 3 years parts and labour..the 1st year on site so I am not too worried.

Any more advice on the chip temperature...thanks

That’s it...thanks guys for all the suggestions...I have noted them for future use.
My System SpecsSystem Spec
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 Woops Can't install Win7 now




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