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Windows 7: Explorer.exe crash / windows installation incomplete

27 Jun 2011   #1

Windows 7 Ultimate 64 bit
 
 
Explorer.exe crash / windows installation incomplete

First of all I have a Sony Laptop with 7 Ultimate 64bit, the problem started when I was using convertxtodvd (software) and watching youtube videos at the same time.

I was watching online videos and had Converxtodvd converting a video into dvd, (for maybe 15 mins?), then the computer suddenly frozed. I turned it off figure that maybe the laptop coundn't handle that much task.

I turned it back on and probelms started to show, the explorer.exe started crashing every 5 to 8 mins after the computer starts up. I tweaked it a little bit, but I ended up with no success.

So I decided to reboot the whole computer, but after the installation, i receive an error message just before i get to the preference screen (the screen where u choose your computer name and such) it states, "The computer restarted unexpectedly or encounter and unexpected error. Windows installation cannot proceed. To install windows click "OK" to restart the computer, and then restart the installation. But the thing is this error message appears every time and I never get to the preference screen.

**-I also notice a couple of glitches on the screen when I startup the computer

Could it be that something is broken internally? Maybe the memory is faulty? graphic card is faulty? damaged? because I also remember back that my lil brother hit the laptop (the keyboard part) a couple of times (pretty hard too).

So maybe Not the result of a froze? (just a coincidence). And the bashing on the laptop finally kicked in?

My System SpecsSystem Spec
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27 Jun 2011   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Hope you backup your data first.

Did you make the Sony Recovery Disks?
My System SpecsSystem Spec
28 Jun 2011   #3

Windows 7 Ultimate 64 bit
 
 

i dont think the sony recover disk matters
My System SpecsSystem Spec
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28 Jun 2011   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

can you boot into safe mode?
My System SpecsSystem Spec
29 Jun 2011   #5

Windows 7 Ultimate 64 bit
 
 

well yes previously i was able to
My System SpecsSystem Spec
29 Jun 2011   #6

MS Windows 7 Ultimate SP1 64-bit
 
 

and can you still boot into safe mode?
My System SpecsSystem Spec
29 Jun 2011   #7

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by thisguy54321 View Post
i dont think the sony recover disk matters
If you need to reinstall, there will matter.

How to make Sony Recovery Disks:
View Document

How to use Sony Recovery:
View Document

How to use Sony Hardware Diagostics:
View Document

How to order Sony Recovery disks:
1.Go to http://servicesales.sel.sony.com.
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.
My System SpecsSystem Spec
29 Jun 2011   #8

Windows 7 Ultimate 64 bit
 
 

reply to theog, i rebooted it a couple of times before without the recovery disk, and it worked fine.
My System SpecsSystem Spec
29 Jun 2011   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

Before you indicated that you had a problem in installing Win 7.

Use those repair disks to install Win 7;.
My System SpecsSystem Spec
29 Jun 2011   #10

Windows 7 Ultimate 64 bit
 
 

No, I dont have the recovery sytem anymore, its a clean boot. And I only had the problem of installing windows 7 AFTER the froze problem. On previous occasion I had rebooted the sony viao laptop without the recovery disk.

(And actually when the sony vaio still had the recovery system, I tried making the recovery disk and it didnt work, during that time the hard drive was damaged, which may be the reason why i couldn't make a recovery disk, and which led me to buy a new hard drive and have a clean boot).

and about the safe mode, I can't go into safe mode, it states Windows cannot complete installation in safemode.
My System SpecsSystem Spec
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 Explorer.exe crash / windows installation incomplete





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