Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Sony Vaio issue - please help


05 Jul 2011   #1

Windows 7 Home Premium 64
 
 
Sony Vaio issue - please help

Hi.
I have Sony VAIO VPCEB33FM laptop with Windows 7 Home Premium OA 64 bit here. It belongs to my friend. It got infected with Pc performance & stability analysis report virus. He took it to the store where he bought it and was told that it would be $ 400 to fix it (laptop is not even 1 year old so it seemed like a lot of money). I offered to help since I got rid of several Trojans, malicious soft. etc with success before. Because there are no important documents I wanted to reinstall OS from 3 recovery discs - created by Geeksquad that came with laptop. 1st dvd worked, PC asked for 2nd dvd. I put in the drive, hear it spinning and then it spits it out. Tried several times, even tried dvd 3 of 3 thinking they might have wrote #2 on #3 disc and #3 on #2. Didn't help. I restarted computer. Vaio logo comes on, black screen says OS not found. I restared again and as soon as VAIO logo came on I used F10 to load Vaio Care Rescue. Enter. Starting Windows screen etc... Started Recovery vizard, skipped data rescue, started recovery. Computer shows Formatting to 2% and Error: 320 message operation was not completed comes on. In hardware diagnostics checked check and repair HD. No errors were detected in 2 hours scan, also quick test result: HD and CPU work normally, no errors detected on this VAIO computer. I tried install again and selected Factory condition. Result: same 320 error. Went to option #2 Custom recovery resize C: and create D: - error 320 again. Went to option 3 - Custom recovery - C: drive only. Error: 1. If I go back I see Current: Partition 1, 2, 3, New: Recovery (10.2 GB blue=unaffected), System (0.1 GB red=recovered area) C: drive (287.8 GB red=recovered area).
Any idea what I could do to fix this? Would Windows 7 HomePremium Recovery CD solve anything? I am desperate, please help.

My System SpecsSystem Spec
.

05 Jul 2011   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Welcome to Seven Forums entusiast!

To answer your question, you can use a retail Windows 7 DVD and install doing a full clean install using the Key from the laptop's OEM sticker. The same DVD will allow you to boot into the repair options as well.

If you can still boot into Windows you may try removing the infection first. See my sig for links to MalwareBytes Free and Super AntiSpyware. download, update and do full scans with each one.
This page points to a hardware failure with error 320 during install.
My System SpecsSystem Spec
05 Jul 2011   #3

Windows 7 Ultimate SP1 64-Bit
 
 

Welcome to Windows Seven Forums.

$400 to fix a virus infection? The store is trying to rip you off.

The laptop should still be under warranty and I think your first port of call should be Sony to see if they can recover the system for you or at least put pressure on the retailer to do so.

View Document
My System SpecsSystem Spec
.


05 Jul 2011   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

Very expensive, but I don't think infections are covered with warranties unless owner has purchased extra coverage.
My System SpecsSystem Spec
05 Jul 2011   #5

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

How to make Sony Recovery Disks:
View Document

How to use Sony Recovery:
View Document

How to use Sony Hardware Diagostics:
View Document

How to order Sony Recovery disks:
1.Go to http://servicesales.sel.sony.com.
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.
My System SpecsSystem Spec
05 Jul 2011   #6
Microsoft MVP

 

You should be using Sony Tech Support which is included with the price of a laptop for the first year. Just tell them it won't start, nothing more. They will walk you through troubleshooting then Factory Recovery, replacing the disks as necessary.

If your friend doesn't need the preinstalled factory bloatware or utiltiies (which have better versions built into Windows 7) you can use a Windows 7 installation DVD to clean reinstall following these steps to get a perfect reinstall of factory OEM: Reinstalling Windows 7
My System SpecsSystem Spec
05 Jul 2011   #7

Windows 7 Home Premium 64
 
 

Thank you all very much for replies. I just ended live chat with Sony representative. I was recomended to use F2 and Reset - Get Default Values in BIOS. Didn't work, No OS found. Later I was told to press F8 in order to run Windows System Restore and see if it recognizes hard disk?. Computer didn't responded to F8 at all. I was adviced to contact Sony repair service. Still I wish I could fix it myself. I am not sure my friend registered the product and saved receipt... I will have to try Windows Repair CD. One more question: could you please tell me, if you are able to tell from pictures attached if HD is ok? I thought that HD failiure message was part of the virus.


Attached Thumbnails
Sony Vaio issue - please help-vaio-hd-test-1.jpg   Sony Vaio issue - please help-vaio-recovery-type-1.jpg   Sony Vaio issue - please help-vaio-virus-hd.jpg  
My System SpecsSystem Spec
05 Jul 2011   #8
Microsoft MVP

Windows 7 Ultimate X64 SP1
 
 

I believe the error messages are the virus. Windows 7 Repair is a trojan in and of itself. The link may help you remove it. DON'T download anything else from that program.

A pay-for-removal program SpyHunter.
My System SpecsSystem Spec
05 Jul 2011   #9

Windows 7 Home Premium 64
 
 

that is why I am surprized that I can't just simply use recovery DVDs and wipe computer clean...
My System SpecsSystem Spec
05 Jul 2011   #10

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Check your computer for virus or malware.
http://www.sevenforums.com/tutorials...per.html?ltr=M

The bootkit malware Trojan:Win32/Popureb.E
Don
My System SpecsSystem Spec
Reply

 Sony Vaio issue - please help




Thread Tools



Similar help and support threads for2: Sony Vaio issue - please help
Thread Forum
Solved sony vaio brightness issue Drivers
How do I proceed with Sony Vaio VPC-F234FX issue? Drivers
Sony Vaio VPCEB17FA BRIGHTNESS ISSUE General Discussion
Brightness Issue with Sony Vaio VGN-CS36GJ Drivers
BOOTMGR is missing Error on brand new Sony Vaio - Drive letter issue BSOD Help and Support
Internet issue Sony Vaio VGN-FW11E Network & Sharing
Sony Vaio TV out issue Graphic Cards

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:27 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33