Is this a Win7 Installation DVD?
Try resetting the CMOS: Clear CMOS - 3 Ways to Clear the CMOS - Reset BIOS
While in BIOS setup set SATA controller to AHCI to try install. Set DVD drive to boot first, HD second.
Remove all but 2gb of RAM to try install, unplug all peripherals and other HD's. Use PS2 keyboard and mouse.
If DVD still won't run from boot, follow steps earlier to force wipe the HD then autostart DVD.
Somehow got both package, Sony 'System recovery disk' for Windows 7 (3 disk) and 'System repair disk' for windows 7 (1 disk) (yes earlier was trying with Windows 7 installation DVD)
But none worked out.
Same behavior, shows 'Starting Windows' and then goes to black blank screen with a mouse pointer and no response.
Ran both setup in 'Safe mode on Command prompt' and found that it stops with disk drivers,i.e., disk.sys (not sure if that's the last one) and goes to blank screen.
Not sure on the issue but seems its not able to catch hard disk.
Also tried checking BIOS and its not having option for SATA/AHCI
Now HDD is not read in BIOS. Seems need to change HDD.
My OS had 2 hidden/reserved partition, looking for someone to fix it.
What did the HD diagnostics/Repair extended CD test report? HD Diagnostic
If necessary replace the HD, boot the installation DVD to clean reinstall: Reinstalling Windows 7
or run the Factory Recovery disks.
Sry, am still looking for getting HD diagnostics/Repair on CD.
Any chances to get back the HDD?
After 'Starting Windows', its taking to black screen having only mouse pointer.
Are these symptoms of dead HDD ?
You need to see if you can get HD to register in BIOS setup. If not, replace it.
If so run the HD diagnostics extended CD scan which can sometimes repair HD in concert with Disk Check.
You will need to sort out a Recovery disk of some type.
How to make Sony Recovery Disks:
View Document
How to use Sony Recovery:
View Document
How to use Sony Hardware Diagostics:
View Document
How to order Sony Recovery disks:
1.Go to http://servicesales.sel.sony.com.
2.Enter your computer's model number (for example, PCV-XXXX), and click List Parts and accessories.
3.Follow the online instructions to order the Recovery Media Kit.
If you are not able to access the Sony Direct Accessories and Parts Center Web site, contact a customer service representative at 1-800-488-7669.
Hi,
Thanks for the details.
I don't think the HDD is dead.
The issue had started after performing windows update.
Currently am looking for way to go to command prompt, but nothing is working.
Can you please suggest any way to go to command prompt?
By booting with rescue disk, after going to 'starting windows' screen, it goes to black blank screen with mouse cursor.
Also, what i saw last is that the primary drive (c:\ ) is completely blank.
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