Unable to install

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  1. rprest
    Posts : 8
    Windows 7
       New #1

    Unable to install


    Help!

    I've just purchased a new desktop Extra Value Desktop PC - Desktops | Ebuyer.com along with an OEM W7 64bit.

    This is a fresh install on a brand new PC.

    Everytime I get the same error message "windows could not format the partition on disk 0. The error occured while preparing the partition selected for installation. Error code: 0x80070057"

    I've just removing RAM and still same problem. Even tried install XP and after 3 hours fomating the drive it it came up with this error ""Setup was unable to format the partition. The disk may be damaged."

    Has anybody got any suggestions?
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  3. Bare Foot Kid
    Posts : 22,814
    W 7 64-bit Ultimate
       New #2

    Hello rprest, welcome to Seven Forums!


    Have a look through the information below and be sure to post back with any further questions you may have and to keep us informed.


    To start fresh with a clean installation or a clean install with an upgrade version of Windows 7, it may be best to over-write the Master Boot Record of any possible corruption and then use the Windows installer to create and format the partition(s) for installation, have a look at the "#6 clean" option of Method One in this first tutorial linked below.
    If you want to completely over-write the entire Hard Disk Drive of any possible malware infection and / or to get the best possible space to do the install to or just for security purposes, have a look at these tutorials.
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  4. mjm6783
    Posts : 66
    XP Professional, 7 Professional
       New #3

    Sounds like bad hardware. That error code does occur in a few other circumstances, specifically when you are building a PC, and certain BIOS settings are incorrect. But if I had to guess, I would say that a failed format or repartition has damaged the drive, or it was bad hardware to begin with. Not my area of expertise, but I've def seen this error before.
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  6. rprest
    Posts : 8
    Windows 7
    Thread Starter
       New #4

    I tried to clean the disk using DISKPART but recieved the following error
    "the request could not be performed becuase of an I/O device error"

    does it look like I have a faulty Hard Drive??
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  7. Bare Foot Kid
    Posts : 22,814
    W 7 64-bit Ultimate
       New #5

    Test the Hard Disk Drive to start with.



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  8. rprest
    Posts : 8
    Windows 7
    Thread Starter
       New #6

    Thank you! will give that a go!
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  10. Bare Foot Kid
    Posts : 22,814
    W 7 64-bit Ultimate
       New #7

    You're welcome, be sure to post back here to keep us informed.
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  11. rprest
    Posts : 8
    Windows 7
    Thread Starter
       New #8

    I've tried formating the drive, using this method
    SSD / HDD : Optimize for Windows Reinstallation

    and it's just hanging on 0%. is that usual?

    Thanks again for the help...
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  12. Bare Foot Kid
    Posts : 22,814
    W 7 64-bit Ultimate
       New #9

    Use this method to run the commands to check the HDD, if this fails there is another issue, each command followed by the <enter> key.

    DISKPART : At PC Startup

    diskpart

    list disk

    select disk # (# = your disk number)

    clean

    exit

    exit
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  13. theog
    Posts : 11,408
    ME/XP/Vista/Win7
       New #10

    Have you had a word with the seller?
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