Windows 7 Install Fails: uninstall non-installed Tend Micro 2008


  1. JackK
    Posts : 4
    Vista X64
       New #1

    Windows 7 Install Fails: uninstall non-installed Tend Micro 2008


    Running Vista Home Premium X64 and trying to install Windows 7 Home Premium X64. The install fails the installer's compatibility test with the message

    "The following issues are preventing Windows from upgrading.
    Cancel the upgrade, complete each task, and
    then restart the upgrade to continue.

    For these items, make the following changes:
    Uninstall these programs. Open Control Panel and search for "uninstall a program".
    Trend Micro Internet Security 2008 "

    However, Trend Micro Internet Security was uninstalled from this computer at least a year ago and I can find no evidence of any shreds of it being present - not in the programs list, not in the file system and not in the registry.

    I'm dead in the water with this W7 installation. Any ideas - PLEASE?

    Thanks!
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  3. mrdemon
    Posts : 357
    Windows 7 Home Pre
       New #2

    Download CCleaner and Run it on the reg, then restart and try again.
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  4. JackK
    Posts : 4
    Vista X64
    Thread Starter
       New #3

    Thanks but already done that several times without solving the problem.
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  6. JackK
    Posts : 4
    Vista X64
    Thread Starter
       New #4

    Any other ideas? This is driving me crazy!
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  7. Hopalong X
    Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       New #5

    Trend Micro has its own uninstaller. Try using it on Vista. There is a 64bit version to use.
    Complete instructions.> How do I uninstall Trend Micro Internet Security Pro and Trend Micro Internet Security 2008 from my computer?

    On the right column of the page is a listing for Removal of 2009 and 2010 version also.
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  8. JackK
    Posts : 4
    Vista X64
    Thread Starter
       New #6

    Thanks, Hopalong, I already did that but it didn't solve the problem at all.

    P.S. I was a big fan of yours when I was a little kid! OMG you must be 200 now!
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  10. Hopalong X
    Posts : 6,349
    Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
       New #7

    The uninstaller was my 2 cents of help.

    Someone else may have some ideas. I hope so.

    Yeah Hoppy was my favorite. Of course it was reruns on Saturday morning locally in the early 60's .
    TV was B&W and we didn't know they were reruns.

    Mike
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  11. gregrocker
    Posts : 50,642
       New #8

    What's stopping you from getting the superior Clean Install from the booted DVD: Clean Install Windows 7

    If you've got to have the inferior Upgrade install, then try a clean boot: uncheck everything in msconfig>Startup, then after several restarts in msconfig>Services choose "Hide all MS Services" and uncheck everything there. Restart and try Upgrade install again which should proceed since nothing's running except Vista.
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  12. bobkn
    Posts : 2,606
    Windows 7 Pro X64 SP1
       New #9

    JackK said:
    For these items, make the following changes:
    Uninstall these programs. Open Control Panel and search for "uninstall a program".
    Trend Micro Internet Security 2008 "

    The Windows 7 installer finds meaningless fragments of incompatible software. One fix is here:

    Installing Windows 7 home premium upgrade Trend Micro problem

    (not sure how happy the mods will be with a link to a forum that is similar to this one).

    The short version: in Windows\System32\DRIVERS, find TMComm.sys. From a command window run with admin privileges, rename or delete the file.
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