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Windows 7: Windows 7 Install Fails: uninstall non-installed Tend Micro 2008

03 Sep 2011   #1
JackK

Vista X64
 
 
Windows 7 Install Fails: uninstall non-installed Tend Micro 2008

Running Vista Home Premium X64 and trying to install Windows 7 Home Premium X64. The install fails the installer's compatibility test with the message

"The following issues are preventing Windows from upgrading.
Cancel the upgrade, complete each task, and
then restart the upgrade to continue.

For these items, make the following changes:
Uninstall these programs. Open Control Panel and search for "uninstall a program".
Trend Micro Internet Security 2008 "


However, Trend Micro Internet Security was uninstalled from this computer at least a year ago and I can find no evidence of any shreds of it being present - not in the programs list, not in the file system and not in the registry.

I'm dead in the water with this W7 installation. Any ideas - PLEASE?

Thanks!


My System SpecsSystem Spec
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03 Sep 2011   #2
mrdemon

Windows 7 Home Pre
 
 

Download CCleaner and Run it on the reg, then restart and try again.
My System SpecsSystem Spec
03 Sep 2011   #3
JackK

Vista X64
 
 

Thanks but already done that several times without solving the problem.
My System SpecsSystem Spec
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03 Sep 2011   #4
JackK

Vista X64
 
 

Any other ideas? This is driving me crazy!
My System SpecsSystem Spec
03 Sep 2011   #5
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

Trend Micro has its own uninstaller. Try using it on Vista. There is a 64bit version to use.
Complete instructions.> How do I uninstall Trend Micro Internet Security Pro and Trend Micro Internet Security 2008 from my computer?

On the right column of the page is a listing for Removal of 2009 and 2010 version also.
My System SpecsSystem Spec
03 Sep 2011   #6
JackK

Vista X64
 
 

Thanks, Hopalong, I already did that but it didn't solve the problem at all.

P.S. I was a big fan of yours when I was a little kid! OMG you must be 200 now!
My System SpecsSystem Spec
03 Sep 2011   #7
Hopalong X

Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
 
 

The uninstaller was my 2 cents of help.

Someone else may have some ideas. I hope so.

Yeah Hoppy was my favorite. Of course it was reruns on Saturday morning locally in the early 60's .
TV was B&W and we didn't know they were reruns.

Mike
My System SpecsSystem Spec
04 Sep 2011   #8
gregrocker

 

What's stopping you from getting the superior Clean Install from the booted DVD: Clean Install Windows 7

If you've got to have the inferior Upgrade install, then try a clean boot: uncheck everything in msconfig>Startup, then after several restarts in msconfig>Services choose "Hide all MS Services" and uncheck everything there. Restart and try Upgrade install again which should proceed since nothing's running except Vista.
My System SpecsSystem Spec
04 Sep 2011   #9
bobkn

Windows 7 Pro X64 SP1
 
 

Quote   Quote: Originally Posted by JackK View Post
For these items, make the following changes:
Uninstall these programs. Open Control Panel and search for "uninstall a program".
Trend Micro Internet Security 2008 "

The Windows 7 installer finds meaningless fragments of incompatible software. One fix is here:

Installing Windows 7 home premium upgrade Trend Micro problem

(not sure how happy the mods will be with a link to a forum that is similar to this one).

The short version: in Windows\System32\DRIVERS, find TMComm.sys. From a command window run with admin privileges, rename or delete the file.
My System SpecsSystem Spec
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 Windows 7 Install Fails: uninstall non-installed Tend Micro 2008




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