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Windows 7: trying to factory restore acer aspire one d255 but....

08 Sep 2011   #51
metalmania31

Windows 7 Pro 64bit build 7601 SP1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by koolsk8ter111 View Post
I have mcafee security on here can that be whats causing my issues?
Yes!

It is the absolute worst AV crapware we see here. Uninstall it using Revo Uninstaller in advanced mode.

Actually I would find a Win7 installation DVD to clean reinstall based on MucAfee´s presence alone.
Kinda makes you wonder why Intel bought it. When I worked there(Intel) as a temp my workstation laptop had it, fortunately it wasn't too much of an issue while I had it.


My System SpecsSystem Spec
.
08 Sep 2011   #52
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by theog View Post

Have you read the WD error list?

trying to factory restore acer aspire one d255 but....-wd-003.png


As the Hd Drive is a brick, Uninstall mcafee security will not help.

Replacing the Hd Drive WILL.


My System SpecsSystem Spec
08 Sep 2011   #53
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by koolsk8ter111 View Post
I have mcafee security on here can that be whats causing my issues?
Yes!

It is the absolute worst AV crapware we see here. Uninstall it using Revo Uninstaller in advanced mode.

Actually I would find a Win7 installation DVD to clean reinstall based on MucAfee´s presence alone.
YES?????? I don't think so.
He's effectively booting into the recovery partition and running the factory restore. McAfee isn't running.
Your solution seems straightforward at this stage with these steps
1) Try the alt 10 factory restore again and be more patient
2) If (1) fails get the restore disks from ACER and try a restore from these
3) If (2) fails replace your HDD and repeat 2)
My System SpecsSystem Spec
.

08 Sep 2011   #54
koolsk8ter111

windows 7 starter
 
 

Quote   Quote: Originally Posted by mjf View Post
Quote   Quote: Originally Posted by gregrocker View Post
Quote   Quote: Originally Posted by koolsk8ter111 View Post
I have mcafee security on here can that be whats causing my issues?
Yes!

It is the absolute worst AV crapware we see here. Uninstall it using Revo Uninstaller in advanced mode.

Actually I would find a Win7 installation DVD to clean reinstall based on MucAfee´s presence alone.
YES?????? I don't think so.
He's effectively booting into the recovery partition and running the factory restore. McAfee isn't running.
Your solution seems straightforward at this stage with these steps
1) Try the alt 10 factory restore again and be more patient
2) If (1) fails get the restore disks from ACER and try a restore from these
3) If (2) fails replace your HDD and repeat 2)
windows works normal, its just it doesn't install the factory mode. is there any link that maybe i can download it and replace the existing sysprep files?
My System SpecsSystem Spec
08 Sep 2011   #55
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by theog View Post

Have you read the WD error list?

Attachment 174436


As the Hd Drive is a brick, Uninstall mcafee security will not help.

Replacing the Hd Drive WILL.
You need to replace the HD Drive.
My System SpecsSystem Spec
08 Sep 2011   #56
mjf

Windows 7x64 Home Premium SP1
 
 

@koolsk8ter111
"windows works normal, its just it doesn't install the factory mode. is there any link that maybe i can download it and replace the existing sysprep files?"

The title of your question and the discussion has been related to
trying to factory restore acer aspire one d255 but....
If Windows works normally, I am puzzled why you were trying to do a factory restore.
Apart from being confused now as to your objectives I suggested a 3 step way forward. So I'll leave it at that.
My System SpecsSystem Spec
08 Sep 2011   #57
Darryl Licht

Windows 7 Ultimate 64 bit Steve Ballmer Signature Edition
 
 

Not sure how old that acer is, but you may want to check the serial number on WD support site: WD Support / Warranty & RMA Services

Although it is common for WD to not fully support an OEM installed HDD, they may... or if you are not the original owner, perhaps the previous owner had replaced it. Either way, check the warranty status at their website. It may take a week to get a replacement if it is covered... but free is free!
My System SpecsSystem Spec
09 Sep 2011   #58
koolsk8ter111

windows 7 starter
 
 

Quote   Quote: Originally Posted by mjf View Post
@koolsk8ter111
"windows works normal, its just it doesn't install the factory mode. is there any link that maybe i can download it and replace the existing sysprep files?"

The title of your question and the discussion has been related to
trying to factory restore acer aspire one d255 but....
If Windows works normally, I am puzzled why you were trying to do a factory restore.
Apart from being confused now as to your objectives I suggested a 3 step way forward. So I'll leave it at that.
I have to shut it off during restoration and not all the software gets on the system because it doesn't proceed. I want to know how to Complete the restoration as it is taking hours for the last part (sysprep - factory mode to install)
My System SpecsSystem Spec
09 Sep 2011   #59
mjf

Windows 7x64 Home Premium SP1
 
 

From your earlier post you indicated that you gave up at ~an hour. If you now say you've given the restore hours to complete without success then that's different.
Assuming the Netbook is out of warrant, Darryl's suggestion regarding the HDD is worth trying.
Are you going to order Acer recovery disks?
My System SpecsSystem Spec
09 Sep 2011   #60
gregrocker

 

You reported that Quick test failed with a read error but Extended test passed. This seems to indicate that Quick repaired the Read error. Run Extended again to be sure, then Disk Check from Command Line if necessary.

The HD Diagnostics test is also a Repair which can return HD to service in conjunction with Disk Check clearing file system errors.

MucAfee is cause of so many random problems seen here that I would not be surprised if it is blocking running Factory Recovery, so either try running it from Disk or find the Win7 Installation DVD to get rid of all the bloatware and have a clean Win7 install. Steps in Perfect Reinstall link in my siggy below.
My System SpecsSystem Spec
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