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Windows 7: boot manager missing and not able to reset factory default

04 Nov 2011   #41
Ayesha0

Windows 7 Home Premium x64
 
 

hi, thanks for replying! .I spoke to an acer call center manger, its just I've racked up a lot of phone bills so calling them would be really pointless because I spoke to a manger he said they don't store it. but please someone...why is the sticker at the back why is it not fade proff, everylaptop ive seen of family members or m8s, its the same thing!


My System SpecsSystem Spec
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05 Nov 2011   #42
windrider

Windows 7 Ultimate x64
 
 

I have a fairly new Acer laptop, and my sticker is in tact and readable on the bottom. What they don't want to do is give anyone the backup discs anymore like my old Acer laptop. You either have to pay or do the recovery discs yourself the minute you get home.
And that mainly has to with Microsoft actually, not Acer.
I did the recovery discs myself, rather than pay them $60.... There are other methods as well to get the image they created on the partition as well, if you google it.
But have you looked at this post to get your product key

Product Key Number for Windows 7 - Find and See
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05 Nov 2011   #43
Ayesha0

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by windrider View Post
I have a fairly new Acer laptop, and my sticker is in tact and readable on the bottom. What they don't want to do is give anyone the backup discs anymore like my old Acer laptop. You either have to pay or do the recovery discs yourself the minute you get home.
And that mainly has to with Microsoft actually, not Acer.
I did the recovery discs myself, rather than pay them $60.... There are other methods as well to get the image they created on the partition as well, if you google it.
But have you looked at this post to get your product key

Product Key Number for Windows 7 - Find and See
why doesn't Microsoft want to give the product keys then?
I tried all the key finders and they keep giving me default keys...
Honestly paying an 100 is not an option , because if I do that, than i would of spent at least 200 on this laptop and that doesn't make sense to do that, as you now a days buy cheaper ones.
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05 Nov 2011   #44
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

information   Information
We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create


Did you make the OEM manufacturer's Recovery Disks?

You can Order Acer recovery disks from here:
https://secure.tx.acer.com/RCDB/Main.aspx?brand=acer
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05 Nov 2011   #45
gregrocker

 

Agreed, your best approach now is to order the Acer Recovery Disks. If you plead with a supervisor to help recover your key they may relent, or at least provide the Recovery Disks for cost of shipping. It's worth trying.

The Recovery Disks don't need a key since they self-activate.

Once you have Recovered, audit the Product Key with Belarc Advisor to keep on hand as sometimes MS can parse this key which is an SLP factory mass-activation key and not the COA sticker key. It's better than having nothing if you want to try the clean reinstall at some point in the future.
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05 Nov 2011   #46
mjf

Windows 7x64 Home Premium SP1
 
 

I advised you back in post #14 to get/buy the ACER recovery disks.

Personally I will not buy ACER again. I have no personal experience with the other large OEMs but they may be just as bad and I think it's just a fact of life. "Sell em and forget em". In the earlier days I would have been lost without this forum and I'm not sucking up to any one in saying so.

NB: What your post highlights to people generally is:
Record your COA PID Number affixed to your PC is a safe place.
Edit: In case it becomes illegible over time as happened to the OP.
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05 Nov 2011   #47
Ayesha0

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
Once you have them in place, audit the Product Key with Belarc Advisor to keep on hand as sometimes MS can parse this key which is an SLP factory mass-activation key and not the COA sticker key. It's better than having nothing if you want to try the clean reinstall at some point in the future.
The people who fixed my laptop (repair center) said I cannot use my recovery discs because a file on the discs is faulty/damaged. They took out my old hard-drive and put in a completely new one so the guy who works at RC said theirs no point putting in my own Recovery CD as it wont work and I most probably will get- boot mngr error again. Also he went on about some crap how now my own product key is not even mine anymore as my laptop has been completely wiped ..which makes no sense as the key would re-activate so why now all of a sudden my key is now completely gone.
To the poster before me, yes ppl should be warned from my mistakes but also, its not just my fault here. Its also the people who are supposed to be a good and big company, its mainly their fault. If your a computer technician surly its your job to know that if the key at the back has faded how difficult it would be if the silly owner (lol me) has not got a copy..therefore do not install a trial!! lol
Anyway.
Is there any point in me even calling Microsoft to ask for my key back or not? Seems like that wont work either, I know it might sound simple to some to just go out and buy a new windows CD, but its really costly so I really cant.
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05 Nov 2011   #48
gregrocker

 

This is not correct. The Recovery Disks can run on a new HD which is what they're designed to do, since otherwise you could normally run the Recovery partition on the original HD.
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06 Nov 2011   #49
mjf

Windows 7x64 Home Premium SP1
 
 

Quote   Quote: Originally Posted by Ayesha0 View Post
They took out my old hard-drive and put in a completely new one so the guy who works at RC said theirs no point putting in my own Recovery CD as it wont work and I most probably will get- boot mngr error again. Also he went on about some crap how now my own product key is not even mine anymore as my laptop has been completely wiped ..which makes no sense as the key would re-activate so why now all of a sudden my key is now completely gone.
To the poster before me, yes ppl should be warned from my mistakes but also, its not just my fault here.
I think I'm the "poster before me" who spent time posting to help you. Many others read these posts and I am reminding them to keep a copy of their PID written on the COA sticker which the OEMs must attach to your PC. It is the key for the OS already paid for.

Factory restore/recovery disks whether they are ones an owner makes or you buy from the OEM later, are intended to work on the existing or a totally new HDD which is at least the same size as the original.
For a new HDD ACER used to have a (free) preparation utility to run beforehand.
My System SpecsSystem Spec
06 Nov 2011   #50
Ayesha0

Windows 7 Home Premium x64
 
 


-I think I'm the "poster before me" who spent time posting to help you. Many others read these posts and I am reminding them to keep a copy of their PID written on the COA sticker which the OEMs must attach to your PC. It is the key for the OS already paid for.

Factory restore/recovery disks whether they are ones an owner makes or you buy from the OEM later, are intended to work on the existing or a totally new HDD which is at least the same size as the original.

For a new HDD ACER used to have a (free) preparation utility to run beforehand.-

I appreciate your help, I'm just saying that I understand how people can look at my situation and just blame me. But in reality there were a lot of things . In the end its not all about just one little laptop, its the principle which so many businesses and companies seem to forget. When you pay someone you expect them to do what you paid them, or at least offer support if it didn't go as they said it would. Like you said in earlier post,sell to them and forget th
em. Lol its exactly whats happened as the RC guys keep going on about how my product key is gone and they cant do anything. When they're the ones who told me to go back to the retail store to get my key before they installed a trial...this was before I went in to e recovery again. But they made it sound so easy and that is my fault for believing them because I thought I could get it back easily too.
gREG do you think if i went in to erovery now, with new hd installed i can hopefully get the key re-activated? When I asked the RC guy he said no, you will just get a 'bootmngr' is missing...
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 boot manager missing and not able to reset factory default




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