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Windows 7: Problems with Win 7 Upgrade from XP

18 Nov 2011   #1
Latuilee

win 7 home premium 64 bit
 
 
Problems with Win 7 Upgrade from XP

background about me - not dumb or luddite but no silver-haired geek either.

Have three pack Win 7 Home premium Upgrade pack. Successfully fought and eventually won an upgrade to a laptop a year ago. Scars have now healed and decided to upgrade main PC. Went to local shop and after some discussion I decided to upgrade chip and insert an SSD. As part of the deal they were supposed to upgrade the OS for me with my upgrade pack. This they did and with my blessing they wiped the old hard disk allowing me to start afresh.

Took machine home and all seemed lovely and rapid, spent a day installing and setting up machine exactly as I wished it. Then up popped the activation box, which surprised me, I gave it the necessary 25 characters but the activation failed as Microsoft claimed it was a clean install. So back to shop, this time clutching the XP disks and told them to fix it.

Got machine back for second time but it seems they have really screwed up. They installed XP on the hard drive (not the SSD) and then updated this with the Win 7 upgrade and it appears that this is now on the Hard drive - so at best I am losing the benefit of the SSD. Further examination reveals I now have two copies of Win 7 on my machine, one on the SSD, not activated and another on the hard drive but successfully activated.

Does anyone have any ideas how I can simply remedy this situation, i.e. have one copy of activated Win 7 on the SSD, without going back to the shop as we are now not speaking to each other.

Thanks for any help in advance


My System SpecsSystem Spec
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18 Nov 2011   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Take a look at this tutorial:
Clean Install with a Upgrade Windows 7 Version

What MOBO do you have? ASUS model No ???????
My System SpecsSystem Spec
18 Nov 2011   #3
Latuilee

win 7 home premium 64 bit
 
 

Asus MoBo is an P8H67-V

As a confirmed non-expert in this field it seemed to me that the problem was caused by doing a clean install the first time.

If I do yet another install and then successfully activate it will I have used up my third license.
My System SpecsSystem Spec
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18 Nov 2011   #4
Latuilee

win 7 home premium 64 bit
 
 

Sorry, forgot to say I'm off to revies the tutorial and, of course, thanks for replying.
My System SpecsSystem Spec
18 Nov 2011   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

My System SpecsSystem Spec
18 Nov 2011   #6
Latuilee

win 7 home premium 64 bit
 
 

Thanks, the tutorial plus the excellent bit about UEFI really helped, two hours later I have a working system - thanks for the advice, would never have succeeded without it.
My System SpecsSystem Spec
19 Nov 2011   #7
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Well done,
You are welcome.
My System SpecsSystem Spec
Reply

 Problems with Win 7 Upgrade from XP




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