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Windows 7: New laptop, changing partition disks?

11 Dec 2011   #111
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Have you tried Samsung Update Plus?


My System SpecsSystem Spec
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12 Dec 2011   #112
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yeah I did try that, it said everything was up to date.
My System SpecsSystem Spec
13 Dec 2011   #113
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Take a look in Samsung Support Centre, for any options.

Attachment 187538
Can you start your Samsung backup from here?
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18 Dec 2011   #114
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Sorry it took me awhile to get back to you, no I can't start the backup from there, the only option I have from that page is System Restore, there's no options for the Samsung Recovery as in that image.
My System SpecsSystem Spec
19 Dec 2011   #115
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Am I wrong or right for asking Samsung for a disk with the correct drivers and such? The more I contact them the more they are making me feel stupid for trying to solve this matter. With this laptop they provided me with a clean installation disk and then directed me to their own website with the drivers and software which clearly haven't worked as they should. I don't see why they are acting like this isn't an issue for them. This laptop is 3 weeks old and I still haven't been able to find solutions for these problems.

I have thought about sending it back but the supplier PC world told me these are Samsung issues as the warranty and technical support is with them.
My System SpecsSystem Spec
19 Dec 2011   #116
gregrocker

 

So the retailer has no return policy?

From what I am seeing here I would never even consider buying Samsung's PC's and will suggest that no one else do so either.

They gave you a clean Reinstallation DVD but won't support a clean reinstall. Hello?

Then the software on their website will not work correctly after clean reinstalling with the disk they provided. They tell you the real software which will work is on the Recovery partition which won't work and is not then recoverable without buying it again. Nor will the backup image you saved for Factory Recovery work without this partition.

You've tried to do everything correctly and receive bullying emails from their "Support."

Be sure to link them to this thread which is one of the top Google results for Samsung PC's right now. They are doing themselves millions of dollars worth of PR damage which will last for years if they don't change their tune.
My System SpecsSystem Spec
20 Dec 2011   #117
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have now sent on this entire thread to Samsung and the relevant departments and I hope others will definitely see this in regards to how Samsung deal with their customer problems.

After weeks of contact I am still receiving emails from multiple people dealing with this case who tell me do the simple things like "Thanks for contacting Samsung. Check the device manager" which is something I have already done from the start and explained every single step of all these problems and they still fail to read and understand that I have tried as many solutions that I can with the help from members here.

I have even tried to speak to them over the phone which is worse as I am talked to like stupid child and can't get a word in because they clearly think I'm incapable of knowing certain details about laptops.

The retailer PC World have dealt with this quite kindly and I am expected to get a replacement as they have deemed it as faulty. If it wasn't for the fact that the specs on this laptop are just what I need then I would have exchanged it for a laptop that isn't Samsung are there service is one of the worse I've ever come across.

Will keep this updated based on these principles and to help others out in the future.
My System SpecsSystem Spec
28 Dec 2011   #118
Corazon

Windows 7 Professional SP1 32-bit
 
 

Hiya, was pointed toward this thread by gregrocker a while ago, but just now getting around to checking it out.

So...I've read the whole thread... I've also found my way through Samsung's web maze and ended up at Support for NP-RF511 which seems to list all the relevant software and drivers for Nicole's laptop. (I was careful to find the right page for her exact model, right down to its UK version).

I mean, there's all of it. Easy this, easy that, drivers, software, firmware. I don't see anything that would've been included with the original factory install that isn't available on this page.

Confusingly, the listings come up with WinXP versions first but Win7 versions are further down the list.

In the course of trying to fix the sound (SRS Premium) and touchpad issues, have we come across this particular webpage before? Seems Samsung has quite a few different ways of getting there and I wonder if gregrocker and Nicole found the same one I did.

Do any of these downloads have a problem installing on the clean install of Windows 7 that's on the laptop now?

As a prerequisite, I'd personally install the chipset drivers first and then reboot just for good measure, and then try some of the other downloads.
I know this goes against the (correct) general advice of letting Windows 7 worry about drivers, but my guts tell me that the chipset drivers might provide some specific support that the other software components need to install correctly...in this case.
My System SpecsSystem Spec
28 Dec 2011   #119
gregrocker

 

Nicole can clarify it more thoroughly but she did indeed try the website's software and it wouldn't work correctly. The cam software and Elan touchpad lacked features that she wants. Samsung told her that the real downloads which work correctly are stored in the Recov partition which won't boot now after clean reinstall, and can't be reinstalled itself because she chose to backup Recovery image using external instead of DVD's.

They also absurdly told her they don't support clean reinstall even though they provide a Reinstallation DVD for a clean reinstall.

It's the shabbiest OEM setup I've ever seen, backed by "tech support" that appears to be a performing parody troupe. I would tell everyone to not even consider a Samsung PC.
My System SpecsSystem Spec
29 Dec 2011   #120
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

I would say the same webpages.
Corazon.
samsung.com/uk/support/model/NP-RF511-S02UK-downloads?isManualDownload=true
NicoleUK
samsung.com/uk/support/model/NP-RF511-S02UK-downloads
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 New laptop, changing partition disks?




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