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Windows 7: New laptop, changing partition disks?

09 Dec 2011   #81
gregrocker

 

There are no Recovery Disks. She used Samsung Recovery Solution to save the image to external, but it won't run now because it depends on a small OEM (and possibly EISA) partition to use F4 to run it from boot which she deleted during Clean Reinstall.

Samsung has been no help and is bullying her for doing a Clean Reinstall which she unfortunately admitted to them in an email. Seems you have to return the laptop to have the software reinstalled at cost.

Edit - But Nicole is saying that she likely will want to keep her clean reinstall so only wants access to a Samsung Download for Recovery Solution which will not run without the partition, since that software also has a menu to select needed OEM Software after a clean reinstall.


My System SpecsSystem Spec
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09 Dec 2011   #82
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here is the screenshot of the Samsung Recovery Image files that I saved to my external before doing the clean install

New laptop, changing partition disks?-samsungrecov.png


My System SpecsSystem Spec
09 Dec 2011   #83
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

From your in your other thread
Can't make Elan touchpad scroll on Samsung clean install
link: Support for NP-RF511
I can not see any miss drivers.

Quote   Quote: Originally Posted by NicoleUK View Post
No I haven't made a OEM disk, not heard of that before but I'll read. Is it the same as the disk I got with my laptop. Samsung "System Recovery Media"

I have Samsung Recovery 5 already installed so I'll run the backup on that on my external.
Who disks did Samsung send?
My System SpecsSystem Spec
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09 Dec 2011   #84
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Samsung sent the disk that I used to do the clean install named "System Recovery Media"

The other disk I created was the OEM Disk.

Then I also did a backup to my external using the Samsung Recovery 5 which is shown on the screen shot in my last post.
My System SpecsSystem Spec
09 Dec 2011   #85
gregrocker

 

Quote   Quote: Originally Posted by NicoleUK View Post
The other disk I created was the OEM Disk.
I thought the only disk you made is the Win7 Repair CD.

So they send you a clean copy Win7 Reinstallation DVD but if you do a clean reinstall Samsung says they will not help you.

I would call them and ask for their help getting the features working that are not working correctly. Tell them you used the very disk they included to clean reinstall.

You might mention your Support thread on this in the top Win7 forums is now a top Samsung google search result, and that we are all waiting to hear why they will not support it now.

Be very pleasant no matter what nonsense you get, ask for a Supervisor if needed, and let us know what they say.
My System SpecsSystem Spec
09 Dec 2011   #86
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

How many disks did Samsung send?

Did you read the Samsung Install Guide?
My System SpecsSystem Spec
09 Dec 2011   #87
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by NicoleUK View Post
Here is the screenshot of the Samsung Recovery Image files that I saved to my external before doing the clean install

Attachment 187512
Did you need to make a Samsung Recovery Startup CD?
My System SpecsSystem Spec
09 Dec 2011   #88
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

One disk that Samsung sent, here's the picture of it.

New laptop, changing partition disks?-samsungrecdisk.jpg


I will indeed be contacting Samsung about all these problems.


My System SpecsSystem Spec
09 Dec 2011   #89
NicoleUK

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Ok I'm getting a little confused I think I named what I did incorrectly. Here's what I did in more detail.

Samsung sent the disk named "System Recovery Media" which is the image above. That's the disk I used to do the clean install.

But before doing the clean install, the disk I created was from using this tutorial Backup Complete Computer - Create an Image Backup

Then also before the clean install, I did a backup to my external using the Samsung Recovery 5 which the saved files from that are shown on the screen shot in my earlier post.
My System SpecsSystem Spec
09 Dec 2011   #90
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote   Quote: Originally Posted by theog View Post
Quote   Quote: Originally Posted by NicoleUK View Post
Here is the screenshot of the Samsung Recovery Image files that I saved to my external before doing the clean install

Attachment 187512
Did you need to make a Samsung Recovery Startup CD?
Quote:
Then also before the clean install, I did a backup to my external using the Samsung Recovery 5 which the saved files from that are shown on the screen shot in my earlier post.

Do you have Samsung Recovery 5 installed or a Samsung Recovery Startup CD to start the recovery?
My System SpecsSystem Spec
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 New laptop, changing partition disks?




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