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Windows 7: cannot open wim files error

15 Dec 2011   #1
rubixs

windows 7 64 bit home premium
 
 
cannot open wim files error

i have a asus x5dij laptop its just over a year old so is out of warrenty.

i've been wanting to scrub it for a while as i think i had a few viruses on it.
at first i realised that the dvd drive was not working (this is twice the dvd drive has gone since i bought it new) so instead of buying a replacement drive for it i decided to buy an usb exsternal dvd drive.

i hooked up new exsternal dvd drive & placed 64 bit recovery disc in rebooted it & i get "windows is loading files" with the white line going across underneath.
then it asks me to select display language then warns all files & data will be lost & if i want drive partitioned options then click to start recovery process.

then when i do click to start recovery process after a few seconds i get a white screen with error in big red text & in top left corner "cannot open wim file".


can any 1 give me advise as what i should do now,the only thing i can think of is to replace the laptops dvd drive but i'm thinking if i do that will i get the same error message.

by the way it cant be the recovery disc as i've got 64 & 32 bit recovery discs & i get same error message with both discs.


My System SpecsSystem Spec
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15 Dec 2011   #2
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic
My System SpecsSystem Spec
15 Dec 2011   #3
rubixs

windows 7 64 bit home premium
 
 

how am i suppose to do that the laptop wont boot up
My System SpecsSystem Spec
.

22 Dec 2011   #4
rubixs

windows 7 64 bit home premium
 
 

i've srubbed hdd completely including the recovery partion.

i'm trying to install aboot leg copy of win 7 but keep getting error codes.


so could it be a bad bootleg download,or bad burn to disc,quality etc

or could be something on the hdd stopping me from doing a fresh install.

i'm desperatley looking for help here i payed 400 for this 14 months ago cause the warrenty is up asus want 57 to pick it up & give me an estimate of how much more they are gonna fleece me.
My System SpecsSystem Spec
23 Dec 2011   #5
theog

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

What are the errors from HD Drive diagnostic tool?
Where did you buy your Windows 7 DVD's from?
My System SpecsSystem Spec
23 Dec 2011   #6
rubixs

windows 7 64 bit home premium
 
 

Quote   Quote: Originally Posted by theog View Post
What are the errors from HD Drive diagnostic tool?
Where did you buy your Windows 7 DVD's from?
i dont know how to use diagnostic tool do u use it in windows or can it be booted up in dos.
i can not boot computer up at all as i've completely erased the whole hdd even the partion that had my recovery files.

i hav'nt got a genuine windows 7 disc only a bootleg copy
My System SpecsSystem Spec
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 cannot open wim files error




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