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Windows 7: Blue screen ACPI error after installing a New Graphics Card plz HELP

15 Dec 2011   #1
SdSteve760

Microsoft Windows 7 Home Premium 64bit
 
 
Blue screen ACPI error after installing a New Graphics Card plz HELP

I have a Intel DG31PR Motherboard, and with a new Galaxy GeForce GT520 w/2048mb just installed into it I get the below mentioned error... but with out the card installed and using onboard video.. I get no error at all and it boots up just fine...

Can anyone help me with this error or know how to correct it.. please help...
thank you very much in advance..

****BLUE SCREEN ERROR MESSAGE****

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS.
Technical information:
*** STOP: 0x0000000A5 (0x0000000000001000, 0x0000000000000000, 0x00000000FFFFFFFF, 0x0000000000002000)"

SYSTEM INFO:
7 ultimate 64bit
CPU: intel core 2 duo
E4700 @2.6ghz
Memory: 2gb x 2 dual channel
800mhz
H.D.Seagate sata 1ter.
450 watt PS


My System SpecsSystem Spec
.
15 Dec 2011   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by SdSteve760 View Post
I have a Intel DG31PR Motherboard, and with a new Galaxy GeForce GT520 w/2048mb just installed into it I get the below mentioned error... but with out the card installed and using onboard video.. I get no error at all and it boots up just fine...

Can anyone help me with this error or know how to correct it.. please help...
thank you very much in advance..

****BLUE SCREEN ERROR MESSAGE****

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS.
Technical information:
*** STOP: 0x0000000A5 (0x0000000000001000, 0x0000000000000000, 0x00000000FFFFFFFF, 0x0000000000002000)"

SYSTEM INFO:
7 ultimate 64bit
CPU: intel core 2 duo
E4700 @2.6ghz
Memory: 2gb x 2 dual channel
800mhz
H.D.Seagate sata 1ter.
450 watt PS

No DMP files included in upload please try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
15 Dec 2011   #3
gregrocker

 

Is there a BIOS update?

What are the ACPI settings under Power in BIOS setup?

Try booting into Safe Mode
to update the video card driver to the latest for Win7.

Work with Ken on getting your minidump file analyzed as it can point to the exact cause.
My System SpecsSystem Spec
.

15 Dec 2011   #4
SdSteve760

Microsoft Windows 7 Home Premium 64bit
 
 

First I wanna say Ty for your time and help .. second I want you to know on the system at question after I got the error I pulled the graphics card so I can get into my system just fine with out in installed.

I did go to where you asked me to and the file was empty, so I went and checked the file like you described and it was not active.. so I did as you told me to do and that's where I sit right now, Also should make you aware not sure if matters or not but the hard drive we are dealing with is a brand new hard drive and this was a fresh install of windows onto it the day previous.

please let me know what i can do if anything to help you help me to resolve this issue.. Do you want me to re-install the card and run it so it will get you the info you are needing ??





Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by SdSteve760 View Post
I have a Intel DG31PR Motherboard, and with a new Galaxy GeForce GT520 w/2048mb just installed into it I get the below mentioned error... but with out the card installed and using onboard video.. I get no error at all and it boots up just fine...

Can anyone help me with this error or know how to correct it.. please help...
thank you very much in advance..

****BLUE SCREEN ERROR MESSAGE****

The BIOS in this system is not fully ACPI compliant. Please contact your system vendor for an updated BIOS.
Technical information:
*** STOP: 0x0000000A5 (0x0000000000001000, 0x0000000000000000, 0x00000000FFFFFFFF, 0x0000000000002000)"

SYSTEM INFO:
7 ultimate 64bit
CPU: intel core 2 duo
E4700 @2.6ghz
Memory: 2gb x 2 dual channel
800mhz
H.D.Seagate sata 1ter.
450 watt PS

No DMP files included in upload please try this method

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
15 Dec 2011   #5
SdSteve760

Microsoft Windows 7 Home Premium 64bit
 
 

HI and ty for help .. the settings in the bios are at s1 tried s3 also with no change Also there is a Bios update available and I tried doing the .exe one but when i opened it I got an error message saying there was either a programming or internal error and it could not continue. Did not try the other two methods of loading it as of yet.

As for safe mode with the card loaded on my system it would not boot and got the same error. Any other ideas that you might help please let me know and I will be glad
to try or supply any info that may help you help me resolve this issue.. Thanks



Quote   Quote: Originally Posted by gregrocker View Post
Is there a BIOS update?

What are the ACPI settings under Power in BIOS setup?

Try booting into Safe Mode
to update the video card driver to the latest for Win7.

Work with Ken on getting your minidump file analyzed as it can point to the exact cause.
My System SpecsSystem Spec
15 Dec 2011   #6
gregrocker

 

See if you can replicate the BSOD and post up the requested information in our Crashes forum where experts can analyze it for you: Blue Screen of Death (BSOD) Posting Instructions - Windows 7 Forums
My System SpecsSystem Spec
18 Dec 2011   #7
SdSteve760

Microsoft Windows 7 Home Premium 64bit
 
 
Bsod file reports as per requested

Hello I have done to my knowledge what was requested for me to do so you guts might be able to examine and see why my pc wont boot with new graphics card installed reference to my origal post

" Blue screen ACPI error after installing a New Graphics Card plz HELP"


I hope that I have done it right habe never done anything like that before if I messed up or if any other info is needed please let me know, I thank you all ffoor alkl your help and patience with helping me on this issue.. thanks Steve


Attached Files
File Type: zip HTML.ZIP (347.0 KB, 43 views)
My System SpecsSystem Spec
08 Jan 2012   #8
Costafong

Windows 7 Enterprise 64 bits
 
 

Hi,

I have the same exact Intel DG31PR Motherboard, and with a new Galaxy GeForce GT520 w/1gb and I have the same exact problem and error when installing the card.

Sure hope someone can help

Thanks.
My System SpecsSystem Spec
12 Jan 2012   #9
SdSteve760

Microsoft Windows 7 Home Premium 64bit
 
 

Quote   Quote: Originally Posted by Costafong View Post
Hi,

I have the same exact Intel DG31PR Motherboard, and with a new Galaxy GeForce GT520 w/1gb and I have the same exact problem and error when installing the card.

Sure hope someone can help

Thanks.
all you need to do is update your bios once it is updated you should be fine any other questions let me know

check out this thread below an its posts might help you in updating bios
Any one know about bios updating w/FLASH drive please help me
My System SpecsSystem Spec
12 Jan 2012   #10
Costafong

Windows 7 Enterprise 64 bits
 
 

Hi Steve,

I have tried downloading the latest BIOS as proposed in the other thread. (the self installing one) But when updating I got a internal system error message and the update did not go through. I believe you experienced that same problem too initially.

Would you be so good to teach me what you did to finally get your BIOS updated and got your problems solved without getting too technical? I'm not very tech savvy.

Thanks a million.
My System SpecsSystem Spec
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 Blue screen ACPI error after installing a New Graphics Card plz HELP




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