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Windows 7: Windows will not start at all, including safe mode.


28 Jan 2012   #1

Windows 7 x64
 
 
Windows will not start at all, including safe mode.

Sorry if this is in the wrong section, wasn't sure on that.

At any rate, I just got myself a new ASUS laptop running windows 7 64-bit. Now I had no problems with it setting up Firefox, installing antivirus or installing the host of windows updates.

What did happen is that when I tried to reboot (for the second time, first time wasn't a problem) it gave me a screen called "configuring windows features". Now I at this point I cried out a few curses and went to have something to eat.

When I returned, half an hour later, the progress was still at 15%, the same as when I left it. Obviously having frozen up, I gave it a quick search. People with similar problems with windows updates reccomended forcing a powerdown despite the warning.

After waiting for another half hour I did just that. Now Windows is refusing to start at all. It just sits at the "starting Windows" screen. Safe mode gets stuck on the screen with the list of drivers and restoration tools just gives me a black screen.

So exactly how far do I need to bend over here?

My System SpecsSystem Spec
.

28 Jan 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

A Repair Install might do the trick here. Follow this guide:

Repair Install

Regards,
Golden
My System SpecsSystem Spec
28 Jan 2012   #3

Windows 7 x64
 
 

Of course....I don't actually have a disc, since it didn't come with the laptop.

Yay.
My System SpecsSystem Spec
.


28 Jan 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Hi,

Download the correct Windows 7 ISO from this link, and burn it to a USB installer using this tool:

ISO Download
Official Windows 7 SP1 ISO from Digital River My Digital Life

USB Installer Tool Download
http://emea.microsoftstore.com/UK/en...-Download-Tool

Boot from the USB, and then attempt the Repair Install.

Regards,
Golden
My System SpecsSystem Spec
28 Jan 2012   #5

Windows 7 x64
 
 

Will give that a try, I'll let you know if it worked.

Ehm, for the record: Windows 7 64-bit would be the x64 version, yes?
My System SpecsSystem Spec
28 Jan 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ult. x64 Windows 8.1 x64 Ubuntu 12.04 LTS Tri-Boot
 
 

Yes, that is correct:

64 bit = x64
32 bit = x86

Regards,
Golden
My System SpecsSystem Spec
28 Jan 2012   #7

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Quote:
I just got myself a new ASUS laptop running windows 7 64-bit.
I would Return to Retailer for FREE REPAIR or Replacement.
My System SpecsSystem Spec
28 Jan 2012   #8

Windows 7 x64
 
 

I took a while, but it seems everything is working as it should now. I did fresh updates, which did not cause a problem this time.

Thanks for the help!
My System SpecsSystem Spec
28 Jan 2012   #9
Microsoft MVP

 

Well obviously you did not run a Repair Install since Windows 7 wouldn't boot, so what fixed it? Did you run Startup Repair?

Windows 7 fails to boot
My System SpecsSystem Spec
Reply

 Windows will not start at all, including safe mode.




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