Windows will not start at all, including safe mode.


  1. Posts : 6
    Windows 7 x64
       #1

    Windows will not start at all, including safe mode.


    Sorry if this is in the wrong section, wasn't sure on that.

    At any rate, I just got myself a new ASUS laptop running windows 7 64-bit. Now I had no problems with it setting up Firefox, installing antivirus or installing the host of windows updates.

    What did happen is that when I tried to reboot (for the second time, first time wasn't a problem) it gave me a screen called "configuring windows features". Now I at this point I cried out a few curses and went to have something to eat.

    When I returned, half an hour later, the progress was still at 15%, the same as when I left it. Obviously having frozen up, I gave it a quick search. People with similar problems with windows updates reccomended forcing a powerdown despite the warning.

    After waiting for another half hour I did just that. Now Windows is refusing to start at all. It just sits at the "starting Windows" screen. Safe mode gets stuck on the screen with the list of drivers and restoration tools just gives me a black screen.

    So exactly how far do I need to bend over here?
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    A Repair Install might do the trick here. Follow this guide:

    Repair Install

    Regards,
    Golden
      My Computer


  3. Posts : 6
    Windows 7 x64
    Thread Starter
       #3

    Of course....I don't actually have a disc, since it didn't come with the laptop.

    Yay.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Hi,

    Download the correct Windows 7 ISO from this link, and burn it to a USB installer using this tool:

    ISO Download
    Official Windows 7 SP1 ISO from Digital River « My Digital Life

    USB Installer Tool Download
    http://emea.microsoftstore.com/UK/en...-Download-Tool

    Boot from the USB, and then attempt the Repair Install.

    Regards,
    Golden
      My Computer


  5. Posts : 6
    Windows 7 x64
    Thread Starter
       #5

    Will give that a try, I'll let you know if it worked.

    Ehm, for the record: Windows 7 64-bit would be the x64 version, yes?
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    Yes, that is correct:

    64 bit = x64
    32 bit = x86

    Regards,
    Golden
      My Computer


  7. Posts : 11,408
    ME/XP/Vista/Win7
       #7

    I just got myself a new ASUS laptop running windows 7 64-bit.
    I would Return to Retailer for FREE REPAIR or Replacement.
      My Computer


  8. Posts : 6
    Windows 7 x64
    Thread Starter
       #8

    I took a while, but it seems everything is working as it should now. I did fresh updates, which did not cause a problem this time.

    Thanks for the help!
      My Computer

  9.    #9

    Well obviously you did not run a Repair Install since Win7 wouldn't boot, so what fixed it? Did you run Startup Repair?

    Windows 7 fails to boot
      My Computer


 

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