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Windows 7: Windows 7 wrongly tells me my copy is not genuine

16 Feb 2012   #1

Windows Seven Ultimate 64 bit
 
 
Windows 7 wrongly tells me my copy is not genuine

I have been using Windows 7 Ultimate, which I purchased about 2 years ago from Amazon.com, but recently had to do a repair install. Now when I try to activate Windows 7 it says that I can't and tells me that my copy of the OS is not genuine. But I have been using this copy for TWO YEARS. What can I do to activate Windows?

My System SpecsSystem Spec
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16 Feb 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Did you buy from Amazon direct or from someone selling through Amazon?

Microsoft has a phone activation method or you could also call MS customer service and see if they are impressed when you recite your 25 character Product Key to them.
My System SpecsSystem Spec
16 Feb 2012   #3

Windows Seven Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Did you buy from Amazon direct or from someone selling through Amazon?

Microsoft has a phone activation method or you could also call MS customer service and see if they are impressed when you recite your 25 character Product Key to them.
Yes, through Amazon direct, about 2 years ago. How do I get the phone number?
My System SpecsSystem Spec
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16 Feb 2012   #4

Windows Seven Ultimate 64 bit
 
 

I don't have the receipt anymore, but I can look in my Amazon account and see the date of purchase and order number, and the information related to the order.

Items Ordered Price $275.54
1 of: Microsoft Windows 7 Ultimate [Software]
Condition: New
Sold by: Amazon.com LLC
My System SpecsSystem Spec
16 Feb 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Assuming it's a legit version, you shouldn't have any trouble if you jump through a few hoops---phone activation with a robot, phone call to actual human at Microsoft, whatever it takes. They may even issue you a new Product Key.

You will need the existing Product Key so MS can verify it is an authorized disc.
My System SpecsSystem Spec
16 Feb 2012   #6

Windows Seven Ultimate 64 bit
 
 

I have the original product key and all the packaging. But I can't find any phone number to call.


This is really cruel of MS to do to people like me who are partially blind.
My System SpecsSystem Spec
16 Feb 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Are you familiar with Google?
My System SpecsSystem Spec
16 Feb 2012   #8

Windows 7 Ultimate SP1 64-Bit
 
 

Check this tutorial: Activate Windows 7 by Phone
My System SpecsSystem Spec
16 Feb 2012   #9

Windows Seven Ultimate 64 bit
 
 

Quote   Quote: Originally Posted by seavixen32 View Post
Check this tutorial: Activate Windows 7 by Phone
Thank you. I will. I wonder if I should try to do a clean install instead of a repair. Would that fix this problem?
My System SpecsSystem Spec
16 Feb 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Quote   Quote: Originally Posted by Apotheoun View Post
Quote   Quote: Originally Posted by seavixen32 View Post
Check this tutorial: Activate Windows 7 by Phone
Thank you. I will. I wonder if I should try to do a clean install instead of a repair. Would that fix this problem?
Maybe. Maybe not.

You have to compare the time and aggravation involved with a clean install (which may not solve the problem) with the time and aggravation involved in dealing with Microsoft over the phone.
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 Windows 7 wrongly tells me my copy is not genuine




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