Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Windows 7 Setup complains of missing CD/DVD driver

23 Feb 2012   #1
Stealth22

Windows 7 Professional x64
 
 
[RESOLVED] Windows 7 Setup complains of missing CD/DVD driver

Ok, so, here goes.

My company just purchased a Samsung NP900X laptop, and I'm the IT pro tasked with setting it up. For those who are unfamiliar with this model, its once of those razor-thin notebooks with no DVD drive.

The laptop shipped with Windows 7 Professional x64. We intend to keep the stock OS there, but the person who is getting this laptop needs to run some 32-bit applications that do not run in a 64-bit environment. Running it on a virtual machine (XP mode, Virtual PC, VMWare, etc) is not an option.

So I figured, no big deal. Just create another partition, and install Windows 7 x86 on a dual boot install, right?

So I went and created a USB key (USB Windows 7 Installation Key Drive - Create) to install Windows with, got a key from our MSDN subscription, and figured I'd be done with this in half an hour.

Wrong.

I start the Windows 7 Setup, and I get the infamous "missing CD/DVD device driver" error. Well, this laptop is not equipped with a DVD drive, that is the whole reason why I had to use a 4GB USB key in the first place. But, no big deal, I thought. This laptop is equipped with an SSD, so its reasonable that Windows would want a driver.

The only driver that Samsung lists on their support website as being even remotely related to the hard drive is the Intel RST software. I tried putting it on another USB key anyway. No dice. My supervisor went through the recovery CD that Samsung included with the laptop, and he only found one file that he thought would work, and it didn't.

I looked at these two threads already:

Common Installation Problems and Their Solutions

Missing CD/DVD-RE drivers during clean setup

The second thing I tried was running setup with the SSD in IDE mode. Same error. The second link had the solution as leaving the language as English US...but I was already doing that from the beginning; I didn't touch the language or regional options.

If I hit Browse on the error dialog, I can browse all the partitions on the SSD, as well as any and all USB keys that I plug or unplug.

I called Samsung support...the guy that answered transferred me to a Tier II rep in the laptop support department. He listened to me explaining the problem, and said I have to call Microsoft.

Okay...I'm using a laptop that SAMSUNG built, which has SAMSUNG hardware in it, and they can't even tell me what drivers they slipstream onto their install discs? I asked him that very question, and he said he had no idea.

I've been googling the problem, and a review on Amazon for this laptop had a guy experience the same problem (and he went through the ENTIRE Samsung recovery disc), and he ended up returning it.

Any suggestions?


My System SpecsSystem Spec
.
23 Feb 2012   #2
codekiddy

Windows 7 Enterprise x64 SP1 Version 6.1 Build 7601
 
 

Hi,
I had a similar problem once while installing win7 onto my toshiba laptop which had broken DVD-rom, installing from USB didn't work(it was asking me for device driver) which I didn't have.

1.I've made two partitions on internal HDD
2.Ive copied Win7 setup onto one of the partitions of internal HDD.
3.I've set it as active and boot setup from that "internal" partition
4.Installed with no problem onto second partition of "internal" HDD.
5.Later I've swaped "active partition" from one with setup to another with win7 installation.

give it a try with both IDE and SATA/AHCI mode, I hope this will work for you
My System SpecsSystem Spec
23 Feb 2012   #3
gregrocker

 

You want to be able to boot the installer so either OS will see itself as C when booted.

The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.

Most 32 bit programs will run on 64 bit Win7, but install to the 32 bit Programs File.
My System SpecsSystem Spec
.

24 Feb 2012   #4
Stealth22

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by codekiddy View Post
Hi,
I had a similar problem once while installing win7 onto my toshiba laptop which had broken DVD-rom, installing from USB didn't work(it was asking me for device driver) which I didn't have.

1.I've made two partitions on internal HDD
2.Ive copied Win7 setup onto one of the partitions of internal HDD.
3.I've set it as active and boot setup from that "internal" partition
4.Installed with no problem onto second partition of "internal" HDD.
5.Later I've swaped "active partition" from one with setup to another with win7 installation.

give it a try with both IDE and SATA/AHCI mode, I hope this will work for you
Hmm, I'm not sure if I'll be able to do that, but I can give it a try with a different external hard drive.

Quote   Quote: Originally Posted by gregrocker View Post
You want to be able to boot the installer so either OS will see itself as C when booted.

The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.

Most 32 bit programs will run on 64 bit Win7, but install to the 32 bit Programs File.
I'm aware of that, but the company uses some core applications that just will not run under 64-bit Windows, it HAS to be installed on a 32-bit OS. I'm not 100% sure of what the issue is, but we run quite a few 32-bit Windows machines for that very reason.

In the future, we're looking to do away with those, but for right now this is what I have to work with.

Thanks for the suggestion though, I'll be sure to try that when I get to the office in the morning. I guess I never noticed the Windows 7 option with Universal USB Installer...I've only used it once, and just assumed it was only for Linux. Guess not.
My System SpecsSystem Spec
24 Feb 2012   #5
Stealth22

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by gregrocker View Post
The error is almost always a bad installer. Try using Universal USB Installer with Win7 in dropdown menu to write the ISO to stick, then boot using one-time BIOS Boot Menu key to boot stick under USB, Removable or HD's.
Hats off to you, sir!

I decided to try Microsoft's tool first, before going with Universal USB Installer. That worked like a charm, and the Windows setup is underway as we speak!

Thanks!
My System SpecsSystem Spec
12 Apr 2013   #6
onerrorgoto

Windows 7 Ent 64-Bit
 
 

Hello
We have bought three Samsung NP90X4C and now
I have the exact same problem as you with the cd/dvd-driver missing.
Although I try to downgrade from Win 8 std to win 7 Ent (company policy).

What MS tool did you use?
can you give a step by step description.

I have been sitting with this almost a week now.
My System SpecsSystem Spec
12 Apr 2013   #7
gregrocker

 

Extract Enterprise ISO image from DVD using ImgBurn,
then write it to stick using UltraISO Software To Create Bootable USB Flash Drive .

To try DVD download a new ISO and burn to DVD using ImgBurn at 4x speed.

If these are Win8 PC's then you'll need to disable Secure Boot as shown in Downgrade Windows 8 to Windows 7

Other steps to get a perfect install and Win7 retail ISO's in Clean Reinstall - Factory OEM Windows 7
My System SpecsSystem Spec
12 Apr 2013   #8
Stealth22

Windows 7 Professional x64
 
 

Quote   Quote: Originally Posted by onerrorgoto View Post
Hello
We have bought three Samsung NP90X4C and now
I have the exact same problem as you with the cd/dvd-driver missing.
Although I try to downgrade from Win 8 std to win 7 Ent (company policy).

What MS tool did you use?
can you give a step by step description.

I have been sitting with this almost a week now.
Just follow the steps in the "Part 2" section of this post: Windows 7 USB/DVD Download Tool

This is the MS tool that I used: http://images2.store.microsoft.com/p...B-DVD-tool.exe

All you have to do is select your ISO, let the tool extract it to the USB drive, and Bob's your uncle.

HOWEVER, that process was for a Windows 7 PC. For PC's that have Windows 8 preinstalled, as gregrocker said, you'll probably want to follow these instructions: Downgrade Windows 8 to Windows 7
My System SpecsSystem Spec
15 Apr 2013   #9
onerrorgoto

Windows 7 Ent 64-Bit
 
 

Thank you for your reply.
I have now tried gregrocker's link (Downgrade Windows 8 to Windows 7) and I have made a Bootable UEFI USB Flash drive (UEFI Bootable USB Flash Drive - Create in Windows)
and followed this guide (How to Install Windows 7 Using the "Unified Extensible Firmware Interface" (UEFI)) (UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with)
But still I get the same error: The CD/DVD driver is missing
My System SpecsSystem Spec
15 Apr 2013   #10
gregrocker

 

There's likely a problem with the installer, either the ISO or how it's written. Can you try burning a DVD with ImgBurn at 4x speed?

If not most resolve UEFI install problems using Bypass UEFI to Install WIn7
My System SpecsSystem Spec
Reply

 Windows 7 Setup complains of missing CD/DVD driver




Thread Tools




Similar help and support threads
Thread Forum
SATA Driver - Load in Windows 7 or Vista Setup
How to Load SATA Driver in Windows 7 or Vista Setup When you install Vista or Win 7, setup can not find your Hard Drive. 1) Copy your SATA drivers to a disk. (Floppy, CD, USB) NOTE: Keep this disk in a safe place, as it will be need to use in the Recovery Console.
Tutorials
Windows 7 Setup Issue Cannot see SSD on driver list
Trying to install Windows 7 x64 on a custom built desktop and once i boot the windows cd, i cannot see my ssd partition, only my HDD partition. I have read online and tried various things but no luck BIOS can see the SSD and i have attempted to use SSD in "IDE" & "AHCI" & "RAID" Nothing...
Installation & Setup
How to install SATA driver located in windows setup?
Hi, I've been reading tutorials on this site on how to load SATA drivers within setup but that assumes I have a driver on floppy disk or anywere else. I don't have SATA driver, instead I wanna be able to load SATA driver which is shiped with win7 setup(located inside a setup) win7 setup does...
Installation & Setup
Did Windows Install a Driver on Setup?
Theres this driver from a usb I don't want installed on my pc The usb was plugged into my usb port when i turned it on, it flashed a few times while it was on the windows is setting up stage but I quickly pulled it out Is it possible for windows to download drivers before it makes it to the...
Drivers
Win 7 raid 0 setup / missing raid controller driver
Installed a new M4 ssd today and loaded windows on it. Previously i was using 2 raptors in raid 0 for the os and programs. I re raided the 2 raptors and connected them to the jmicron ports and set them up for raid in bios, then created the raid 0 array no prob. Windows doesnt see the array when...
Drivers
MS changes Laptop Hunters ad after Apple complains
Microsoft has responded to Apple's complaint about the software giant's Laptop Hunters campaign by quietly tweaking at least one of the ads, taking down the old ad from its website and sites like YouTube, and replacing it with a new one. The only difference is that the new ad no longer mentions...
News


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd

All times are GMT -5. The time now is 07:00.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App